DISEÑO Y MAQUETACIÓN: Mercedes Forniés (Aux Administrativo ...€¦ · DISEÑO Y MAQUETACIÓN:...

DISEÑO Y MAQUETACIÓN: Mercedes Forniés (Aux Administrativo OMIC) ARTICULOS CONSUMO : Isabel Mª Morales (Inspectora de Consumo) Miguel Angel Pérez Martin ( Asesor Jurídico OMIC) Javier Padilla Pleite (Asesor Jurídico OMIC)

Oficina Municipal De Información Al Consumidor Concejalía De Consumo 2

Concejal de Consumo

Estimadas vecinas y vecinos: Por segundo año consecutivo ponemos a disposición de la población de San Fernando de Henares la Agenda de Consumo Responsable para el año 2018. La finalidad de esta Agenda es que sirva como herramienta para organizar las tareas diarias, así como poder ofrecer orientación en materia de consumo, que nos facilite el conocimiento acerca de las garantías que debemos tener a la hora de realizar la adquisición de determinados artículos y servicios. Además hemos incorporado algunas pautas relacionadas con la perspectiva de género, para que podamos ir incorporando conocimientos que permitan alcanzar una sociedad más justa, y libre de estereotipos sexistas. Esperamos que sea de su agrado.

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PRIMERA SEGUNDA

LAS CONDICIONES MÍNIMAS

RECEPCIÓN RECEPCIÓN RECEPCIÓN

RESTAURANTE RESTAURANTE BAR

SALÓN SOCIAL CON TELEVISOR

SUPERMERCADO SUPERMERCADO SUPERMERCADO

CAJAS FUERTES INDIVIDUALES

PISCINAS INFANTILES Y PERSONAS ADULTAS

PARQUE INFANTIL PARQUE INFANTIL PARQUE INFANTIL

PELUQUERÍA PELUQUERÍA -

BOUTIQUE BOUTIQUE -

SERVICIO DE LAVANDERÍA

LAVADO DE COCHES LAVADO DE COCHES -

PRENSA NACIONAL Y EXTRANJERA

OFICINA PARA CAMBIO DE MONEDA

CATEGORÍAS DE CAMPING EN LA COMUNIDAD DE MADRID

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Talleres de automóviles Todos los talleres han de tener, obligatoriamente, en su fachada el distintivo con los símbolos correspondientes a su actividad, con su número de Registro Industrial de la Dirección General de Industria, Energía y Minas de la Comunidad de Madrid.

Información al usuarios/as Están obligados a exhibir al público: Los precios aplicables por hora de trabajo y por servicios concretos. Igualmente se exhibirán los precios de otros servicios, tales como aquellos que se realicen fuera de la jornada normal de trabajo del taller, por servicios móviles propios, o gastos diarios por estancia. Los precios deberán incluir todo tipo de cargas o gravámenes, con mención diferenciada de la parte que del precio corresponde a impuestos, cargas o gravámenes.

Piezas de repuesto: Deberán ser nuevos y adecuados al modelo de vehículo objeto de reparación con algunas excepciones y siempre previa conformidad del/la cliente.

Resguardo de depósito En todos los casos en que el vehículo quede depositado en taller, tanto para la elaboración de un presupuesto como para llevar a cabo una reparación previamente aceptada, el taller entregará un resguardo acreditativo del depósito del vehículo. En los casos en que exista presupuesto, debidamente firmado por el taller y el usuario,éste hará las veces de depósito del vehículo.

Presupuesto Se tiene derecho a pedir la elaboración de un presupuesto previo por escrito, el cual tendrá una validez mínima de doce días hábiles. . 103

La renuncia a la confección del presupuesto previo debe constar de forma expresa en el resguardo de depósito, con la frase "renuncio al presupuesto", escrita de puño y letra y firmada por el cliente. Solo en el caso de que una vez aceptada su elaboración, el/la consumidor/a rechace el presupuesto para la reparación del vehículo se le puede cobrar por la realización de ese documento. Asimismo, se le debe devolver el coche en las mismas condiciones en que lo dejó en el taller. Si durante la reparación del vehículo aparecen averías o defectos ocultos, el taller está obligado a informar al/a cliente/a de esta circunstancia y del importe que va a suponer su arreglo en un plazo máximo de 48 horas. El taller puede realizar la reparación de esas averías no incluidas en el presupuesto inicial, solamente si el/a cliente/a da su conformidad.

Factura y Gastos de Estancia Todos los talleres están obligados a entregar factura, numerada, firmada y sellada, debidamente desglosada y en la que se especifiquen cualquier tipo de cargos devengados, las operaciones realizadas, piezas o elementos utilizados y horas de trabajo empleadas, señalando para cada concepto su importe. Podrán devengarse gastos de estancia cuando, confeccionado el presupuesto o reparado el vehículo, y puesto en conocimiento de el/la usuario/a de este hecho, no proceda al pronunciamiento sobre la aceptación o no del presupuesto o a la retirada del vehículo en el plazo de tres días hábiles.

Garantías La garantía de las reparaciones de vehículos será de:3 meses o 2.000 Km

Reclamaciones Tendrán disposición de los clientes *Hojas de Reclamaciones”

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Nuevo Bono Social El bono social es un descuento en la factura eléctrica al que pueden acogerse las personas según su nivel de renta y determinadas circunstancias personales.

Descuentos y consumidores/as que pueden acogerse al bono social. 1.- Los/as consumidores/as serán considerados como VULNERABLE y tendrán un 25% de descuento en su factura si cumplen los siguientes requisitos:

• La renta anual de la unidad familiar sea inferior a unos determinados umbrales, que varían en función del tamaño del hogar. El umbral se incrementará para el caso de personas con discapacidad, para víctimas de violencia de género o de terrorismo.

2.- Los hogares formados por pensionistas con pensiones mínimas y todas las familias numerosas también serán considerados vulnerables.

• Se amplía el descuento hasta el 40% para consumidores/as VULNERABLES SEVEROS/AS, cuando se tenga una renta familiar inferior a la mitad de los umbrales establecidos en el caso anterior.

3.- Se regula además un mecanismo para evitar los cortes de suministro en los casos con mayor riesgo social. Aquellos/as consumidores/as vulnerables severos/as que estén siendo atendidos por los servicios sociales de una Administración autonómica o local que financie al menos el 50 por ciento del importe de su factura, debido a su especial protección, serán considerados VULNERABLES SEVEROS EN RIESGO DE EXCLUSIÓN SOCIAL.

Para este colectivo, las comercializadoras de electricidad deberán asumir el resto de la factura y no podrá, por tanto, procederse al corte de suministro en caso de impago. En estos casos, se establece un mecanismo para que las comercializadoras de electricidad realicen una aportación financiera adicional a la hora de evitar cortes de suministro.

Se establecen, además, unos límites máximos de consumo eléctrico a los que será aplicable el descuento del bono social con la finalidad de asegurar la eficiencia en el consumo energético.

Medidas para reforzar la protección de las personas en la comercialización y ante los cortes de suministro. - Las comercializadoras estarán obligadas a comunicar los impagos en un plazo máximo de dos meses, para evitar que se acumulen retrasos que no sean detectados por los/as consumidores/as. - Las compañías eléctricas deberán informar expresamente a quién decida contratar en el mercado libre, de que está renunciando a su derecho a percibir el bono social. - En el caso de los/as consumidores/as vulnerables, se amplía de dos a cuatro meses el plazo para suspender el suministro, una vez que se ha producido el impago. Así será posible actuar con mayor eficacia en la detección de los casos donde deban adoptarse medidas de política social para atender a los hogares en peor situación. - Además, en caso de impago, las compañías eléctricas deberán informar a consumidores/as de la posibilidad de acogerse al bono social, sin asumir costes por el cambio de contrato, de forma que la aplicación del mismo pueda ser una primera medida para recuperar la normalidad de los pagos.

Solicitud y renovación del bono social Para las personas que actualmente ya disponen del bono social lo podrán mantener durante seis meses sin necesidad de renovación, disfrutando así de un descuento en su factura durante todo el período invernal. Los/as consumidores/as podrán presentar su solicitud para acogerse al bono social y la documentación acreditativa por diversos medios: por teléfono, en la web de la empresa comercializadora; en las oficinas de la empresa; por fax, por correo postal o por email a la dirección que señale el comercializador. Para agilizar la comprobación de los requisitos de renta, se dispondrá próximamente de una aplicación informática para verificar la información disponible en la Agencia Tributaria.

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OFICINA MUNICIPAL DE INFORMACION AL CONSUMIDOR/A

TFNO. 91 673 74 62

FAX. 91 673 75 71

e-mail:omic@ayto-sanfernando.com

DISEÑO Y MAQUETACIÓN: Mercedes Forniés (Aux Administrativo ...€¦ · DISEÑO Y MAQUETACIÓN:...

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Transcript of DISEÑO Y MAQUETACIÓN: Mercedes Forniés (Aux Administrativo ...€¦ · DISEÑO Y MAQUETACIÓN:...

Primero s Aux

Aula aux. administrativo 7.

Pqpi aux muntatge_i_manteniment_equips_informatics

FORNIÉS, Modelos de Racionalidad

Aux i Liar Farmacia

Aux u renal

Test Aux Enfermeria

1.7 Aux Vendajes

Power aux.

Diapositivas p aux[1]

Ajuste Aux. Salud Oral

SURA Modernización Negocios Empresariales. SURA ASESOR DIRECTOR|ANALISTA|AUX ASESOR DIRECTOR|ANALISTA|AUX CENTRO DE OPERACIÓN DIRECTOR|ANALISTA|AUX Expedir.

Instructivo Prim Aux

l’assistance aux personnes

CUADRADOS MÁGICOS Carmen Calvo Aldea Rosa Forniés Rejas Lidia Vivas Arce.

ANATOMIA ANIMAL (Aux. Veterianaria)

Soc prim aux

€¦ · GUITARRA PORTUGUESA SENTADO GUITARRA CLÁSICA SENTADO MARÍA DO CEO AUX 1 AUX 1 AUX 3 AUX 2 AUX 4 ACORDEÓN SENTADO . Miranda Producciones S.L. Urb. “A Tapada de Bouzas”,

Aux Renault Radio

1.4 Aux Fracturas