Post on 07-Aug-2018
8/20/2019 Egyview Iso 9001
1/32
15-12-2000
ISO 9001:2000
© ISO 2000
Quality management systems — Requirements
ISO ر
،
##ت
ه
ISOء د ت ) ii.(
9001
8/20/2019 Egyview Iso 9001
2/32
2000:9001) (
ii Certified translation
© ISO 2000
PDF Disclaimer
The PDF file may contain embedded typefaces. In accordance with Adobe’s Licensing policy, this file
may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed
to and installed on the computer performing the editing. In downloading this file, parties accept thereinthe responsibility of not infringing Adobe’s licensing policy. The ISO Central Secretariat accepts no
liability in this area.
Adobe is a trademark of Adobe Systems Incorporated.
Details of the software products used to create this PDF file can be found in the General Info relative to
the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure
that the file is suitable for use by ISO member bodies. In the unlikely event that a problem relating to it
is found, please inform the Central Secretariat at the address given.
8/20/2019 Egyview Iso 9001
3/32
2000:9001) (
iii Certified translation
© ISO 2000
1...............................................................................................................1
1-1.................................................................................................1
2-1.............................................................................................1
-2 ........................................................................................1
-3 ...................................................................................1
-4 ......................................................................................2
1-4 .......................................................................................2
2-4 .....................................................................................2
-5 .......................................................................................4
1-5 .........................................................................................4
2-5 ..................................................................................4
3-5 .......................................................................................4
4-5.............................................................................................4
5-5 ......................................................................4
6-5 ......................................................................................5
-6 .........................................................................................6
1-6 ......................................................................................6
2-6 .....................................................................................6
3-6 ........................................................................................6
4-6 ...........................................................................................6
-7 .........................................................................................6
1-7 ...............................................................................6
2-7 ........................................................................7
3-7 ...................................................................................8
4-7..............................................................................................9
5-7 ..............................................................................10
6-7 .......................................................................11
-8 ..........................................................................12
1-8..............................................................................................12
2-8 ....................................................................................12
3-8 ......................................................................13
4-8 ......................................................................................13
85............................................................................................13
:
)(– 2000:9001 1996:14001......................................15
) (– 2000:9001 1994:9001......................................19
.............................................................................................23
8/20/2019 Egyview Iso 9001
4/32
2000:9001) (
iv Certified translation
© ISO 2000
) ( .
.
.
.
(ISO/IEC Directives ).
75% .
.
9001 176 )2(
.
9001 )9001:1994( 9002:1994
9003:1994 . . 9002:1994
9003:1994 12.
9001 " ."
9001 .
)( ) ( .
8/20/2019 Egyview Iso 9001
5/32
2000:9001) (
v Certified translation
© ISO 2000
0-1
.
.
.
" " .
.
90009004.
0-2
.
.
.
" ".
.
:
.
.
.
.
)1( )4()8(
,
.
)1( .
8/20/2019 Egyview Iso 9001
6/32
2000:9001) (
vi Certified translation
© ISO 2000
)1: (
8/20/2019 Egyview Iso 9001
7/32
2000:9001) (
vii Certified translation
© ISO 2000
: " – – – " .
:
: .
: .
: .
: .
0-3 9004
90019004
.
9001
. .
9004 9001
. 9004
9001 . 9004 .
0-4
14001/1996
.
.
. /
.
8/20/2019 Egyview Iso 9001
8/32
8/20/2019 Egyview Iso 9001
9/32
2000:9001) (
1 Certified translation
© ISO 2000
1
11
:
.
.
: .
12
.
0
)7(
.
2
.
.
9000/2000: – .
3
9000 .
9001
.
8/20/2019 Egyview Iso 9001
10/32
2000:9001) (
2 Certified translation
© ISO 2000
": " "" 9001/1994 " :"
.
"" ". "
4
41
.
:
.)12( .
.
.
.
.
.
. .
: :
.
42
421 :
.
.
.
.
8/20/2019 Egyview Iso 9001
11/32
2000:9001) (
3 Certified translation
© ISO 2000
)424(.
1: " "
.
2: :
.
.
.
3: .
422
:
)12(.
.
.
423
.
)424(.
:
.
.
.
.
.
.
.
424
.
.
.
8/20/2019 Egyview Iso 9001
12/32
2000:9001) (
4 Certified translation
© ISO 2000
5- و ادا
51
:
.
.
.
.
.
52
)721 821(.
53
:
.
.
.
.
.
54
541 :
)71(
. .
542
:
)41( .
.
55
551
.
8/20/2019 Egyview Iso 9001
13/32
2000:9001) (
5 Certified translation
© ISO 2000
552
:
.
.
.
: .
553
.
.
56
561
.
.
)424(.
562
: )(.
.
.
.
. .
.
563
:
.
.
.
8/20/2019 Egyview Iso 9001
14/32
2000:9001) (
6 Certified translation
© ISO 2000
6
61
:
.
.
62
621:
.
622
. .
.
.
)424(.
63
:
.
) .(
) (.
64
.
7
71
.
)41(.
:
8/20/2019 Egyview Iso 9001
15/32
2000:9001) (
7 Certified translation
© ISO 2000
.
.
.
)424(.
.
1: ) ( .
2: )73( .
72
721
: .
.
.
.
722 :
) : (.
:
.
.
.
)424(.
.
.
8/20/2019 Egyview Iso 9001
16/32
2000:9001) (
8 Certified translation
© ISO 2000
: .
723
:
.
.
.
73
731
. :
.
.
.
. .
732
) 424( : . . . .
. .
73
3
. :
. .
8/20/2019 Egyview Iso 9001
17/32
2000:9001) (
9 Certified translation
© ISO 2000
.
.
734
)731:(
. .
) ( .
)424(.
735
)731(
. )424(.
736 )731(
. .
)424(.
737
.
.
.
)424(.
74
741
.
.
. . )424(.
742
:
8/20/2019 Egyview Iso 9001
18/32
2000:9001) (
10 Certified translation
© ISO 2000
.
.
.
.
743 .
.
.
75
751
. :
.
.
.
.
.
.
752
. . .
:
.
.
. )424(.
.
753
.
8/20/2019 Egyview Iso 9001
19/32
2000:9001) (
11 Certified translation
© ISO 2000
.
)424(. : .
754
. .
)424.( : .
755
.
. .
76
)721(.
.
:
.
. . .
. .
.
)4
2
4
(. . .
: )100121( )100122( .
8/20/2019 Egyview Iso 9001
20/32
2000:9001) (
12 Certified translation
© ISO 2000
8
81
. .
.
. .
82
821
. .
822
)71(
.
.
.
. .
)424.(
. )852(.
:) 100111100112 100113( .
823
" " .
824
)71(. . /
)424(.
8/20/2019 Egyview Iso 9001
21/32
2000:9001) (
13 Certified translation
© ISO 2000
)71(
.
83
.
. :
.
.
.
)424(.
.
.
84
. .
: )821(.
)721(.
.
.
85
851
.
852
.
.
8/20/2019 Egyview Iso 9001
22/32
2000:9001) (
14 Certified translation
© ISO 2000
:
) (.
.
.
.
)424(. .
853
. .
.
.
.
)424(.
.
8/20/2019 Egyview Iso 9001
23/32
2000:9001) (
15 Certified translation
© ISO 2000
)(
9001:200014001:1996
)1( 9001:2000 14001:1996 9001:200014001:1996
9004
01 02 03 04 1 11 12 2 3 4 4
1
42 421 422 423 424
1
2 3 4 4
1
444 444 445 453
5 51
52
53
54 541 542 55 551 552 553
441 42 441 431 432 42
43 433 434 41 441
443
56 561 562 5
6
3
6 61 62 621 622 63 64
46
441
442 441
)1( 14001:19969001:2000
8/20/2019 Egyview Iso 9001
24/32
2000:9001) (
16 Certified translation
© ISO 2000
9001:200014001:1996
7
71 72 721
44 446 446
431 432
446
722
723 73 731 732 733 734 735 736 737 74 741 742 743 75 751 752 753 754 755 76 8
81 82 821 822 823 824 83
446 431 443 446
446 446
451 4
5
451
454 451
452 447
84 85 851 852 853
451 42 434 452
8/20/2019 Egyview Iso 9001
25/32
2000:9001) (
17 Certified translation
© ISO 2000
)2( 14001:19969001:2000 14001:19969001:2000
1
2 3 4 41
42
0 01 02 03 04 1 11 12 2 3 4 41 55 551 51 53 8
5
9004
43 431
432
433 434
44
441
54 52 721 722 52 721 541 542 851 7 71 5 51 551 552 6 61 62
442 4
4
3
444
445
446
621 63 64 622 5
5
3
723 42 421 422 423
7
)2( 14001:19969001:2000
8/20/2019 Egyview Iso 9001
26/32
2000:9001) (
18 Certified translation
© ISO 2000
14001:19969001:2000 71
72 721 722 73 731
447 45
732 733 734 735 736 737 74 741 742 743 7
5
751 753 754 755 752 83 8
451
452
453 454 46
76 81 82 821
823 824 84 83 852 853 424 822 56 561 562 563
8/20/2019 Egyview Iso 9001
27/32
2000:9001) (
19 Certified translation
© ISO 2000
) (
) (
9001:20009001:1994
) 1( 9001:19949001:2000 90011994 90012000
)1( )2 ( )3 ( )4( ) ( )41( ) ( )411( )412() ( )4121( )4122( )4123( )413( )42( ) (
)421( )422( )423(
)1( )2( )3(
)51(,)53(,)541(
)551( )61(,)621( )552( )561(,)851(
)41(,)422( )421( )542(,)71(
)43 ( ) ( )431( )432( )433( )434( )44( ) ( )441( )442( )443( )444( )445( )446( )447( )448( )449( )45( ) ( )451( )452( )453(
)52(,)721(,)722(,)723( )722( )722(
)731( )731( )721(,)732( )733( )734( )735( )736( )737(
)423( )423( )423(
)46() ( )461( )462(
)463( )464( )47( )48( )49( )410( ) ( )4101 ( )4102( )4103(
)741(
)742( )743( )754( )753( )63(,)64(,)751(,)752(
)71(,)81( )743(,)824( )824(
) 1( 9001:19949001:2000
8/20/2019 Egyview Iso 9001
28/32
2000:9001) (
20 Certified translation
© ISO 2000
90011994 90012000 )4104( )4105( )411( ) ( )4111( )4112(
)824( )753(,)824(
)76( )76(
)412( )413( ) ( )4131( )4132( )414( ) ( )4141( )4142( )4143( )415( ) ( )4151( )4152( )4153( )4154( )4155(
)4156( )416( )417(
)753(
)83( )83(
)852(,)853( )852( )853(
)755( )755( )755( )755(
)751( )424( )822(,)823(
)418( )419( )420() ( )4201( )4202(
)622( )751(
)81(,)823(,)824(,)84( )81(,)823(,)824(,)84(
8/20/2019 Egyview Iso 9001
29/32
2000:9001) (
21 Certified translation
© ISO 2000
) 2( 90012000 90011994
90012000 90011994 )1( )11(
)12( )2 ( )3( )4( ) ( )41( )42( ) ( )421( )422( )423( )424( )5( ) ( )51(
)1(
)2( )3(
)421(
)422( )421( )451(,)452(,)453( )416(
)411( )52(
)53( )54() ( )541()542( )55( ) ( )551( )552( )553( )56( ) ( )561( )562( )563(
)6
() ( )61(
)432(
)411(
)411( )423(
)4121( )4123(
)413(
)4122( )62( ) ( )621( )622( )63( )64 ( )7( ) ( )71( )72( ) ( )721( )722( )723(
)73( ) ( )731( )732( )733( )734( )735(
)4122( )418( )49( )49(
)423(,)4101(
)432(,)444( )432(,)433(,)434( )432(
)442(,)443( )444( )445( )446( )447(
8/20/2019 Egyview Iso 9001
30/32
2000:9001) (
22 Certified translation
© ISO 2000
)736( )737( )74() ( )741( )742( )743( )75( )751( )752( )753( )754( )755(
)76( )8 ( ) ( )81(
)448( )449(
)462( )463( )464(,)4102(
)49(,)4156(,)419( )49( )48(,)4105(,)412( )47( )4152(,)4153(
)4154(,)4155( )4111(,)4112( )4101(,)4201(, )4202(
)82( ) ( )821( )822(
)823( )824(
)83( )84( )85() ( )851( )852( )853(
)417(
)417(,)4201(,)4202( )4102(,)4103(, )4104(,)4105(, )4201(,)4202( )4131(,)4132( )4201(,)4202(
)413( )4141(,)4142( )4141(,)4143(
) 2( 90012000 90011994
8/20/2019 Egyview Iso 9001
31/32
2000:9001) (
23 Certified translation
© ISO 2000
)1(90003/1997 :9001/1994
.
)2(9004/2000 –
)3(10005/1995 –
)4(10006/1997 –
)5(10007/1995
)6(100111/1990 1:1
)7(100112/1991 2: 1
)8(100113/1991 3: 1
)9(100121/1992 1:
)10(100122/1997 2:
)11(10013/1995
)12( 100141/1998
)13(10015/1999
)14( 10017/1999 9001/1994
)15( 14001/1996
)16( 603001: 2 1:
)17( 3
)18( 900014000,
4
)19(
http: //www.iso.ch
http ://www.bsi.org.uk/iso-tc176-sc2
1 أ19011- د رإ ة ر د إ ةد / د رة أو
2 ) 9000-4/1993ا و( إ ا
3 وا ا http://www.iso.ch4 ا ا و آ (sales@iso.ch)
8/20/2019 Egyview Iso 9001
32/32
2000:9001) (
ICS 03.120.10
Price based on 23 pages