Post on 13-Apr-2017
February 17−20, 2015 | Austin, TX
Maximo on Steroids: Anchorage Water & Wastewater Utility’s Journey to Improved Performance ManagementSession: Innovative Approaches to Integrated Utility Management
Thursday, February 19th, 2015
Mark Spafford, O&M Division DirectorAnchorage Water & Wastewater Utility (AWWU)
Nancy Lerner and Mark WehmeyerBrio Consulting
Mission Statement:Supporting the public health, safety, and economic
interests of the community by providing quality Water and Wastewater services in a responsible,
efficient, and sustainable manner.Core Values:
Safety, Teamwork, Humor, Continuous Improvement, Integrity, Respect, and Professionalism
Vision:Excellence through Innovation
AWWU Serves Anchorage and Surrounding Areas
My Favorite
Primary Water Source – Eklutna Glacier
Eklutna Water Treatment Facility
Asplund Wastewater Treatment Facility
Size Does Matter…
• You can fit Texas into Alaska two times, just saying!
O&M Maintains all these Assets
TREATMENT
FINANCE
CUSTOMER SERVICE
ADMINISTRATIVE SERVICES
ENGINEERING
INFORMATION TECHNOLOGYSYSTEMS MAINTENANCE
SUPPORT MAINTENANCE
• W/WW MAIN EXCAVATION & REPAIR• CCTV/CIPP CREW• SEWER LINE CLEANING• MANHOLE/VALVE REPAIRS• FIRE HYDRANT MAINTENANCE• LIVE TAP CONNECTIONS
• PUMP STATIONS• MECHANICAL• WAREHOUSING• EXPEDITING• VEHICLE MAINTENANCE• BUILDINGS & GROUNDS
OPERATIONS & MAINTENANCEMARK SPAFFORD
INDUSTRIAL CONTROL SYSTEMS
GENERAL MANAGERJ. BRETT JOKELA, P.E.
• INSTRUMENTATION• ELECTRICAL• SCADA
We Need Strategies for a Large Service Area, Spread-out Facilities, and Growth• Distances demand that the right crews be
dispatched with the right parts so the job gets done right the first time• Weather and limited routes
make it harder• Staff size has not kept pace
with system expansion
• SCADA was a first step in the right direction
Next Steps are Planning, Scheduling and Proactive Asset Management• Better planning and scheduling
will reduce repeat calls to remote locations• A shift from work management
to asset management will improve results• Reduce costly reactive repairs• Make evidenced-based decisions
for repairs and replacement
• AWWU already has the tools
AWWU’s Sordid Past with Maximo
• Deployed in 1999• We logged work orders and tried
to link work to assets, but we did not plan work or manage assets• Several revitalization efforts
“missed the mark” over the past 15 years• We invested in analysis…• … But did not implement the
recommendations
By 2013, We’d Made Little Headway• KPIs unchanged in 20 years• Not meaningful/actionable
• CMMS was just a work order system• Not actively managing assets • Didn’t know what it was costing us to maintain assets
• Not enough implemented from previous analysis• We needed to improve• For real this time!
What’s Different this Time?
TREATMENT
FINANCE
CUSTOMER SERVICE
ADMINISTRATIVE SERVICES
ENGINEERING
INFORMATION TECHNOLOGYSYSTEMS MAINTENANCE
SUPPORT MAINTENANCE
• W/WW MAIN EXCAVATION & REPAIR• CCTV/CIPP CREW• SEWER LINE CLEANING• MANHOLE/VALVE REPAIRS• FIRE HYDRANT MAINTENANCE• LIVE TAP CONNECTIONS
• PUMP STATIONS• MECHANICAL• WAREHOUSING• EXPEDITING• VEHICLE MAINTENANCE• BUILDINGS & GROUNDS
OPERATIONS & MAINTENANCEMARK SPAFFORD
INDUSTRIAL CONTROL SYSTEMS
GENERAL MANAGERJ. BRETT JOKELA, P.E.
• INSTRUMENTATION• ELECTRICAL• SCADA
O&M is
Advocate
this time
What’s Different this Time??? • O&M is leading
• Users own the system and the project• Staff know this is a priority• We’re explaining why accurate
data matters
• All divisions are supportive• Managers and Finance want
asset and process costs • SAP interface is driving change
• We’re making Maximo simpler• And we’re taking action now
We’re fearlessly throwing spaghetti against the wall
What do you mean planning and scheduling my work???!!! Let’s give it
a whirl!
We’re Rolling Out Incremental Improvements, Learning as We Go• 50+ specific actions are underway (BLACK & GOLD)• Not just studying anymore • Not waiting for a “big bang” upgrade• Implementing
new things, figuring out what is working, andmaking adjustments
ACTION PLAN Months 1 2 3 4 5 6 7 8 9 10 11
Quick Wins
Short Term Efforts
Mid Range Efforts
Long Range Efforts
We’re Making Practice Improvements for Better Efficiency and Effectiveness• Using SCADA to reduce unnecessary inspections• Tracking plant assets, work and costs by process• Tracking costs by logical subsystem• Creating evidence for asset management decisions
• Supplementing (or Replacing) PM with PdM • Work driven by condition rather than time• Investing in hardware, software and staff to support
condition monitoring
We’re Making Practice Improvements for Better Efficiency and Effectiveness• Developing process-specific maintenance strategies• Defining KPIs and data requirements• Piloting the data capture and the rules• We’ll automate after we learn what works
• Standardizing practices for tracking work responsibility and multi-trade / multi-crew jobs• Simplified the rules• Cleaned up the Maximo screens• Eliminated confusing work-arounds
What Once Took Hours…
Manually Compiled
Now Takes Minutes…
Automatically Generated
Moving from “Fat Fingered” Spreadsheets
To Maximo Generated Info
SharePoint Dashboard Displays New Maximo-based KPIs• KPIs mean
something to staff and management• Started small
and simple using available data …
SharePoint Dashboard Displays New Maximo-based KPIs• KPIs mean
something to staff and management• Started small
and simple using available data …
… And we’re taking action!
Graphics Bring KPIs Alive• Move us from Work to Asset Management
Alignment of Organization has had Mixed Results• New O&M hires were willing to embrace new ideas• New O&M planning/scheduling organization is
driving change • Plant maintenance personnel are focusing on the
needs of newly assigned “home base” facilities• Collaboration across division lines met resistance • Lessons learned – • Start in your own house (span of control)• Enterprise organizational change is not a quick win
Quality/Consistent Tools in the Field is Key Early in this Program • Streamlining mobile strategy
• Created Wi-Fi hot-spots in vehicles (I can work from my couch, see pic below)• In the process of field testing software options to find
the best choice for each work group at O&M• Gain Support from Staff
What now? What next?
“It has to start somewhere. It has to start sometime. What better place than here, what
better time than now?” – Guerilla Radio, Rage Against
the Machine
Thanks for your time.
For more information, contact:mark.spafford@awwu.biz or nancy.lerner@brio-consulting.com Please visit our Facebook and Twitter Pages – Anchorage Water and Wastewater Utility
Questions?