13reclamaciones
8
-
Upload
marife-montes -
Category
Documents
-
view
218 -
download
0
Transcript of 13reclamaciones
![Page 1: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/1.jpg)
![Page 2: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/2.jpg)
![Page 3: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/3.jpg)
![Page 4: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/4.jpg)
Ofrecer tus disculpas y
reconocer tu
responsabilidad del error
![Page 5: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/5.jpg)
La reclamación es
tratada como una
No Conformidad.
![Page 6: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/6.jpg)
Minimizar la
sensación de
malestar
![Page 7: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/7.jpg)
Acción Correctiva
![Page 8: 13reclamaciones](https://reader036.fdocuments.co/reader036/viewer/2022081703/559734ff1a28ab70338b46a7/html5/thumbnails/8.jpg)