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Transcript of 14556443-MIS
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Management Information Systems:
Presented by:-
WAJAHAT ALI
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Management Support Systems
The support of management tasks by the
application of technologies
Sometimes called Decision Support Systems or
Business Intelligence
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Learning Objectives
Understand how management uses computer
technologies.
Learn basic concepts of decision-making.
Understands decision support systems. Recognize different types of decision support
systems used in the workplace.
Determine which type of decision support system is
applicable in specific situations.
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Factors Affecting Decision-Making
New technologies and better information distributionhave resulted in more alternatives for management.
Complex operations have increased the costs oferrors, causing a chain reaction throughout the
organization. Rapidly changing global economies and markets are
producing greater uncertainty and requiring fasterresponse in order to maintain competitiveadvantages.
Increasing governmental regulation coupled withpolitical destabilization have caused greatuncertainty.
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What do Management SupportSystems Offer?
Quick computations at a lower cost
Group collaboration and communication
Increased productivity
Ready access to information stored in multipledatabases and data warehouse
Ability to analyze multiple alternatives and apply risk
management
Enterprise resource management
Tools to obtain and maintain competitive advantage
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Cognitive Limits
The human mind has limited processing and storagecapabilities.
Any single person is therefore limited in theirdecision making abilities.
Collaboration with others allows for a wider range ofpossible answers, but will often be faced withcommunications problems.
Computers improve the coordination of these
activities.
This knowledge sharing is enhanced through theuse of GSS, KMS, and EIS
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Management Support Systems Tools
Decision support system (DSS)
Management Science
Business Analytics
Data Mining Data Warehouse
Business Intelligence
Online analytical processing (OLAP)
Computer-assisted systems engineering (CASE) Group support systems (GSS)
Geography information system (GIS)
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Enterprise information system (EIS)
Enterprise resource management(ERM)
Enterprise resource planning(ERP)
Customer resource management(CRM)
Supply chain management (SCM)
Knowledge management system (KMS)
Expert system(ES)
Artificial neural networks (ANN)
Intelligent Agents E-commerce DSS
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Decision Support FrameworksType of Control
Type of Decision: Operational Control Managerial Control Strategic Planning
Structured
(Programmed)
Accountsreceivable, accountspayable, order entry
Budget analysis,short-termforecasting,personnel reports
Investments,warehouse locations,distribution centers
Semistructured Productionscheduling,inventory control
Credit evaluation,budget preparation,project scheduling,rewards systems
Mergers andacquisitions, newproduct planning,compensation, QA, HRpolicy planning
Unstructured
(Unprogrammed)
Buying software,approving loans,help desk
Negotiations,recruitment,hardwarepurchasing
R&D planning,technologydevelopment, socialresponsibility plans
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Technology Support
Type of Control
Operational
Control
Managerial
Control
Strategic
Planning
TechnologySupportNeeded
MIS,
Management
Science
Management
Science, DSS,
ES, EIS, SCM,
CRM, GSS,SCM
GSS, CRM,
EIS, ES, neural
networks, KMS
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Six Major Types Of Systems
TPS- Computerized system that perform andrecord the daily routine transaction necessary to
conduct the business.
OS - Computer systems, such as word
processing ,e-mail, scheduling, that are
designed to increase the productivity of data
workers in office.
KWS - Information system that aid knowledgeworkers in the creation and integration of new
knowledge in the organization.
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MIS - Information systems at management levelto serve the function of planning, controlling, and
decision making by providing routine summary
and expectation reports.
DSS - Information systems at management levelto combine data and sophisticated analysis
model to support non routine decision making.
ESS - Information systems at strategic leveldesigned to address non routine decision
making through advanced graphics and
communication
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Basic Six MSSType ofsystem
Information Input Processing Information output Users
ESS Aggregate data;
Internal, external
Graphics; simulation Projections;
responses to queries
Senior manager
DSS Low-volume data ; analytic
models & tools
Interactive ;
simulation
Special reports ;
decision analysis
Professionals ; staff
managers
MIS Summary transaction data ;High volume data ;
simple models
Routine reports ; lowlevel analysis
Summary andexception reports
Middle manager
KWS Design specification ;
Knowledge base
Modeling ; simulation Models; graphics Professionals ;
technical staff
OS Documents ; schedules Document
management ;
scheduling;
communication
Documents ;
Schedules ;mails
Clerical workers
TPS Transaction ; events Sorting; listing ;
merging ;updating
Detailed reports ;
lists; summaries
Operation personnel;
supervisors
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References
DSS and IS by Turban, Aronson, Liang , 7th edition,
page no:-34,35,36,37
MIS by Laudon & Laudon , 7th edition, page no:-40,41,42,43
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Thank you
Questions ?
Please
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