eTOM

Richar O. Contreras

Universidad Nacional de Colombia

RESOURCE - BILLING & REVENUE MANAGEMENT

RESOURCE MEDIATION &

REPORTING

RESOURCE DATA

COLLECTION & DISTRIBUTION

RESOURCE MEDIATION & REPORTING

Resource Mediation & Reporting processes manage resource events by correlating and formatting them into auseful format. These processes include the mediation and reporting of resource records.

The purpose of the Mediate Usage Records processes is to validate, normalize, convert and correlate usage records collected from various pieces of equipment in the network. It also removes any duplicate usage records that have already been processed.

MEDIATE RESOURCE USAGE RECORDS

Resource Data Collection & Distribution processes interact with the resource and service instances to interceptand/or collect usage, network and information technology events and other management information fordistribution to other processes within the enterprise.Client processes for this management information perform usage reporting and billing activities, as well as Fault and Performance analysis of resources and services. These include Resource Performance Management, Service QualityManagement and Service & Specific Instance Rating.

RESOURCE DATA COLLECTION & DISTRIBUTION

The Collect Management Information & Data processes are responsible for collection of management informationand data records from resource and service instances and other enterprise processes.

COLLECT MANAGEMENT INFORMATION & DATA

The responsibilities of this process include, but are not limited to: Identifying the intended recipient processes, resource instances or service instances to determine the appropriate

processing required. Filtering and/or low level correlation of the management information and/or data based on well-defined criteria. Aggregating or disaggregating the management information and/or data to provide summarized Versions. Formatting the management information and/or data into a form suitable for the intended recipient before

distribution.

PROCESS MANAGEMENT INFORMATION & DATA

Distribute processed management information and/or data to resource instances, service instances or otherprocesses within the enterprise for further analysis and/or reporting.

DISTRIBUTE MANAGEMENT INFORMATION & DATA