IIPM ISO 9001_14001
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Transcript of IIPM ISO 9001_14001
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www.iso.orgwww.iso.org
International OrganizationInternational Organizationfor Standardizationfor Standardization
www.iso.orgwww.iso.org
International OrganizationInternational Organization
for Standardizationfor Standardization
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Overview of ISOOverview of ISO
9001 and ISO9001 and ISO1400114001
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ISO 9000ISO 9000
ISO is the International Organization for standardizationheadquartered in Geneva, Switzerland.
"ISO" is not an acronym.
ISO is a non-governmental organization started itsoperation in 1947.
The mission of ISO is to promote the development of standardization and related activities in the world with aview to facilitating the international exchange of goods andservices and to developing cooperation in the spheres ofintellectual, scientific, technical and economic activity.
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ISO 9000ISO 9000
ISO 9000 is a Quality Management System
Voluntary certification
Not a product certification
Not a life time certification
Revised every 5 years. Latest is ISO 9000:2000
ISO has no authority to enforce implementation ofstandards
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ISO 9000:2000ISO 9000:2000
ISO 9000 series
ISO 9000:2000 Fundamentals andvocabulary
ISO 9001:2000 QMS Requirements
ISO 9004:2000 QMS guidelines forperformance improvement
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ISO 9001 and ISO 14001 in briefISO 9001 and ISO 14001 in brief
ISO 9001 and ISO 14001 are among ISO's most wellknown standards ever.
They are implemented by more than a million
organizations in some 175 countries.
ISO 9001 helps organizations to implement qualitymanagement.
ISO 14001 helps organizations to implementenvironmental management.
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Quality managementQuality management
ISO 9001 is forquality management.
Quality refers to all those features of a product (or service) which arerequired by the customer.
Quality management means what the organization does toensure that its products or services satisfy the customer's qualityrequirements and
comply with any regulations applicable to those products or services.
enhance customer satisfaction, and
achieve continual improvement of its performance.
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Environmental managementEnvironmental management
ISO 14001 is forenvironmental management.This means what the organization does to:
minimize harmful effects on the environmentcaused by its activities,
to conform to applicable regulatoryrequirements, and to
achieve continual improvement of itsenvironmental performance.
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Generic standardsGeneric standards
ISO 9001 and ISO 14001 are generic standards.
Generic means that the same standards can beapplied:
to any organization, large or small, whatever itsproduct or service,
in any sectorof activity, and
whether it is a business enterprise, a publicadministration, or a government department.
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Generic standardsGeneric standards (cont.)(cont.)
Generic also signifies that
no matter what the organization's scope of activity
if it wants to establish a quality managementsystem, ISO 9001 gives the essential features
or if it wants to establish an environmental
management system, ISO 14001 gives theessential features.
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Management systemsManagement systems
Management system means what the organization doesto manage its processes, or activities in order that
its products or services meet the organizations
objectives, such as
satisfying the customer's quality requirements,
complying to regulations, or
meeting environmental objectives
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Management systemsManagement systems
To be really efficient and effective, the organization canmanage its way of doing things by systemizing it.
Nothing important is left out.
Everyone is clear about who is responsible for doingwhat, when, how, why and where.
Management system standards provide the organizationwith an international, state-of-the-art model to follow.
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Management systemsManagement systems (cont.)(cont.)
Large organizations, or ones with complicatedprocesses, could not function well withoutmanagement systems.
Companies in such fields as aerospace,automobiles, defence, or health care deviceshave been operating management systems foryears.
The ISO 9001 and ISO 14001 managementsystem standards now make these successfulpractices available for all organizations.
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Processes, not productsProcesses, not products
Both ISO 9001 and ISO 14001 concern the wayan organization goes about its work.
They are not product standards.
They are not service standards.
They are process standards.
They can be used by product manufacturersand service providers.
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Processes, not productsProcesses, not products (cont.)(cont.)
Processes affect final products or services.
ISO 9001 gives the requirements for what the
organization must do to manage processesaffecting quality of its products and services.
ISO 14001 gives the requirements for what theorganization must do to manage processes
affecting the impact of its activities on theenvironment.
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Certification and registrationCertification and registration
Certification is known in some countries asregistration.
It means that an independent, external bodyhas audited an organization's managementsystem and verified that it conforms to therequirements specified in the standard (ISO 9001or ISO 14001).
ISO does not carry out certification and doesnot issue or approve certificates,
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AccreditationAccreditation
Accreditation is like certification of the certification body.
It means the formal approval by a specialized body - anaccreditation body - that a certification body is competent
to carry out ISO 9001:2008 or ISO 14001:2004certification in specified business sectors.
Certificates issued by accredited certification bodies - andknown as accredited certificates - may be perceived onthe market as having increased credibility.
ISO does not carry out or approve accreditations.
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Certification not a requirementCertification not a requirement
Certification is not a requirement of ISO 9001or ISO 14001.
The organization can implement and benefit froman ISO 9001 or ISO 14001 system without havingit certified.
The organization can implement them for the
internal benefits without spending money on acertification programme.
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Certification is a business decisionCertification is a business decision
Certification is a decision to be taken forbusiness reasons:
if it is a contractual, regulatory, or marketrequirement,
If it meets customer preferences
it is part of a risk management programme, or
if it will motivate staff by setting a clear goal.
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ISO does not certifyISO does not certify
ISO does not carry out ISO 9001 or ISO 14001certification.
ISO does not issue certificates.
ISO does not accredit, approve or control thecertification bodies.
ISO develops standards and guides to
encourage good practice in accreditation andcertification.
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The ISO 9000 familyThe ISO 9000 family
ISO 9001 is the standard that gives therequirements for a quality management system.
ISO 9001:2008 is the latest, improved version.It is the only standard in the ISO 9000 family thatcan be used forcertification.
There are 16 other standards in the family thatcan help an organization on specific aspects suchas performance improvement, auditing, training
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The ISO 14000 familyThe ISO 14000 family
ISO 14001 is the standard that gives the requirements foran environmental management system.
ISO 14001:2004 is the latest, improved version.
It is the only standard in the ISO 14000 family that canbe used forcertification.
The ISO 14000 family includes 21 other standards thatcan help an organization specific aspects such as
auditing, environmental labelling, life cycle analysis
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8 QUALITY MANAGEMENT
PRINCIPLES( As per ISO 9000 Standard )
CUSTOMER FOCUS LEADERSHIP
INVOLVEMENT OF PEOPLE
PROCESS APPROACH SYSTEM APPROACH TO MANAGEMENT
CONTINUAL IMPROVEMENT
FACTUAL APPROACH TO DECISION MAKING
MUTUALLY BENEFICIAL SUPPLIER RELATIONSHIPS
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QMS DOCUMENTATIONQMS DOCUMENTATION
Quality Policy
Quality Objectives
QMS Procedures
Work Instructions
Records
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Quality AuditQuality Audit
To check practice against procedure
To document any non Conformity
First party audit (Internal audit)
Second party audit
Third party audit
Compliance auditSurveillance audit
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The ISO SurveyThe ISO Survey
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The ISO SurveyThe ISO Survey (cont.)(cont.)
The worldwide total of certificates to ISO9001:2001 at the end of2007 was 951 486.
This was increase of 6 % over2006
when thetotal was 896 929 certificates.
Certificates had been issued in 175 countriescompared to 170 the previous year.
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The ISO SurveyThe ISO Survey (cont.)(cont.)
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The ISO SurveyThe ISO Survey (cont.)(cont.)
The worldwide total ofISO 14001 certificates atthe end of2007 was 154572.
This was an increase of 21 % over2006
whenthe total was 128211.
Certificates had been issued in 148 countriescompared to 140 the year before.
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Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001
International, expert consensus on state-of-the-artpractices for quality and environmentalmanagement.
Common language for dealing with customersand suppliers worldwide in B2B.
Increase efficiency and effectiveness.
Model for continual improvement.
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Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001 (cont.)(cont.)
Model for satisfying customers and otherstakeholders.
Build quality into products and services fromdesign onwards.
Address environmental concerns of customersand public, and comply with government
regulations.Integrate with global economy.
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Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001 (cont.)(cont.)
Sustainable business
Unifying base for industry sectors
Qualify suppliers for global supply chains
Technical support for regulations
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Benefits of ISO 9001 and ISO 14001Benefits of ISO 9001 and ISO 14001 (cont.)(cont.)
Transfer of good practice to developing countries
Tools for new economic players
Regional integration
Facilitate rise of services
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AWARDSAWARDS
Deming Award (Individual, Co. and Factory Price)
Malcom Baldgridge Award
European Foundation for Quality Management
Australian Award
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Deming Price ChecklistDeming Price ChecklistAwarded by JUSEAwarded by JUSE 19501950 Overall Perf ofCO.Overall Perf ofCO.
Corporate Policy (Deployment)
Org and Admin (SQC in cross functional )
Education and Training (QCC activities)
Implementation (Collecting Info, Analysis,Standardization, Control, Assurance)
Effect
Planning for future
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Malcom AwardMalcom Award--19871987--US co.US co.Awareness ofQuality, Understanding reqt ofQ, Sharing InfoAwareness ofQuality, Understanding reqt ofQ, Sharing Info
Evaluated on 1000 points category
Leadership 95
Info and Analysis 75
Process Mgmt 140
Business result 180
Customer Focus 300
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THANK U