Javier POLO

PERSONAL INFORMATION

Date of Birth: 22nd January, 1981 Nationality: Spanish

Address: Avenida de España 13, 6C. 29620. Torremolinos, Málaga.

E-mail: javipoloweb@gmail.com Phone: + (34) 627700321 Skype: javipoloweb Linked In: javierpolo1

SUMMARY

After some years of experience in different positions in retail, with a solid background in sales, corporate social

responsibility and customer service, my passion for increasing the customers´ satisfaction made me step into the hospitality

industry, selecting Les Roches to obtain a Postgraduate Diploma in International Hotel Management.

I am currently working in the Room Mate Anna hotel as Assistant Director, where I have the opportunity to work together

with all the hotel´s departments, assisting the General Manager in the hotel organization.

EDUCATION / QUALIFICATIONS

2015 October – 2016 March Postgraduate in International Hotel Management

Les Roches Marbella International School of Hotel Management - Marbella, Spain

2007 October – 2012 June Tourism Bachelor Degree Universidad de Málaga - Málaga, Spain

1999 September – 2006 June Civil engineering. Completed advanced coursework (138 credits)

Universidad de Granada - Granada, Spain

WORK EXPERIENCE

2016 June

Assistant Director

Room Mate Anna – Barcelona, Spain

Assist the GM in every task he needs

Preopening tasks, ensuring the building equipment

Accounting tasks, in relation with the registration of all the hotel´s expenses

Operational tasks. Recycling management, communication, contacting with

suppliers, supervising processes

Hotel manager on duty

Cross training in all the departments

2014 September – 2015 August

Customer Service Team Leader IKEA – Málaga, Spain

Coordinated the Customer Service department regarding staff, services and facilities

Supervised the correct fulfillment of the section routines

Managed the staff schedules and contributed on the recruiting procedures

Developed improvements in the processes, correcting inefficiencies by creating

action plans and performing their follow up

Lead a focus group oriented towards complaints reduction and improving

customer satisfaction

2013 October – 2014 April Project developer. Sales IKEA West Sacramento – Sacramento, USA

Coordinated the review of the commercial calendar implementation routines

Moderated meetings to develop clear procedures

Gathered all the stakeholder´s points of view

Implemented commercial events according to the new standards

2013 April – 2013 October Project developer. Communicator

Supply Chain Communication. IKEA of Sweden – Sweden

Contributed to the creation of a new web site for suppliers

Coordinated the sustainability content on the page

Supported the development of the IT solution

Participated in the global annual IKEA supply communication meeting

2011 May – 2013 April Sustainability responsible

IKEA – Málaga, Spain

Managed the store recycling process by ensuring correct routines and developing synergies with the recycling services suppliers

Led the sustainability trainings for the employees

Communicated the sustainability results on regular basis

Improved the main KPIs. Developed action plans

2010 February – 2010 September

Hotel Receptionist – Night auditor Apartamentos Buensol – Torremolinos, Spain

Completing procedures when guests arrive and leave

Answering questions about what the hotel offers and the surrounding area

Preparing bills and taking payments

Prepare of End of day procedure

Dealing with complaints or problems

2007 November – 2011 May

Sales attendant IKEA - Málaga, Spain

Contributed to a result improvement in different departments

Performed sales steering, customer flow analysis, KPI analysis

Improved the customer satisfaction

SKILLS

Languages Spanish (native), English (high intermediate) French (initial)

IT Proficient in computer skills

Opera.

Office: Excel, Word, Power Point

ADDITIONAL INFORMATION

2015 October – 2016 March Class Delegate Postgraduate in International Hotel Management. Les Roches Marbella International School of Hotel Management - Marbella, Spain

2010 June

Tourism Bachelor Degree Internship “Consejo regulador de las denominaciones de Origen Málaga, Sierras de Málaga y Pasas de Málaga” – Málaga, Spain

Provided assistance to all the museum activities

Supported the organization´s events

Assisted in administrative tasks

1997 July – 2004 August Volunteer Summer Youth Camp Instructor – Maracena, Granada, Spain

REFERENCES

Ms. Helen Herrberth

Team Manager for the Creative team

Range & Supply Communication IKEA of Sweden

Tulpanvägen | Box 702 | 343 81 Älmhult, Sweden

Email: helen.herrberth@ikea.com Tel: +46 766190544

Ms. Luz Ferrer

HR Manager IKEA Málaga

Avda. Montserrat Caballé Málaga, Spain

Email: luz.ferrer@ikea.com Tel: + 34 952418431

Ms. Amy Kreidell

Activities & Cookshop Manager IKEA St. Louis

1 IKEA way. St Louis MO 63110 St. Louis, USA

Tel: +1-916-838-3428