UNIT 1

Introduction

Greetings

Some Personal Details

GENERAL OBJECTIVES :

Get to know them To meet people in business

SPECIFIC OBJECTIVES : To introduce yourself To introduce other people To practice small talks To address people

The structure of an Introduction

• IdentificationFormal :Good morning, I'm …..Hello, my name is …..

Informal :Hi, I'm …….

• Company Information

I'm from …….I work for ……I'm with …..I'm in charge of ……I'm responsible for …..

From …….

Response to Introduction

• Initial GreetingFormal :How do you do?

Informal :Hi, ….Hello,…

I'm pleased to (finally) meet you.It's nice to (finally) meet you.

Nice/good to meet you.Pleased to meet you.

Formal to Informal Greetings and Introductions

Introducing yourself

Introducing others Responding to an introduction

On Leaving

How do you ?My name's Mrs. Hand.

Mrs. Hand may introduce my boss, Mr. Smith

Pleased to meet you Mrs. Hand.

Goodbye. It's a pleasure to have met you.

Hello, Lynne Hand. I'm the owner of this website.

Lynne, I'd like you to meet John Smith, our salesman. John, this is Lynne Hand.

Pleased to meet you Lynne.

Goodbye. Nice to have met you.

Lynne Hand Lynne, meet John, my husband. John this is my teacher, Lynne

Hi, Lynne. How are you?

Bye. It was nice to meet you.

FORMAL

INFORMAL

Subsequent Meetings

Possible Greetings Possible Responses

Hello, Mrs. Hand. It's nice to see you again.

What a pleasant surprise! How are you? It's been a while.

Good morning, Mrs. Hand. How are you today?

I'm very well thank you. And you?

Good afternoon, Mrs. Hand. It's good to see you.

Thank you. It's nice to see you too. How are you?

Hello, Lynne. How are you doing?

Fine thanks. What's new with you?

Hi, Lynne! How's it going?Hi, Lynne. How are things?

Not too bad, busy as ever.Oh fine. You know how it is.

FORMAL

INFORMAL

Compare Formal and Informal Dialogue

Situation : Ms. Anderson arrives at the Bangkok Post to meet the circulation director Khun Suwat.

• Formal DialogueAnderson : Good morning, I'm

Janet Anderson from Jiffy Transport Company.

Suwat : How do you do? I'm pleased to finally meet you. Please have a seat.

• Informal DialogueAnderson : Hi, I'm Janet

Anderson from Jiffy Transport.

Suwat : Welcome, come have a seat.

Compare between formal and informal dialogue. What's the difference?

Exercise greetings (formal or informal)

1. James and Rosie are strangers.2. Bob and Maria are friends.3. Alan is James boss.4. Rafael and Tom are best friends.5. Roger meets Margareth’s mother.

Introducing Third Parties :

1. Introduce Your Guest : May I introduce Mr. Jonathan Spencer from Citibank?

2. Introduce the other person to your guest :Mr. Spencer, this is Maria Stephenson.

3. Describe the other person's job function :She's responsible for international logistics.

Note : When we introduce other people, we say their names and usually give other information - what company they are from, what they do, where they work and other useful information.

Formal : May I introduce (name) from (company)?

Informal :I'd like you to meet (name) from (company)

Formal Job Function

She's + responsible for + pricing our underwriting businessHe's + in charge of + negotiating our shipping ratesI'm training our sales representatives

Informal takes care of + our purchasing department hedging our raw material costs

Note : This phrase above can be used to describe any person's job function, at any level in the company.

The complete dialogue :

You : May I introduce Jonathan Spencer from Citibank?

You : Mr. Spencer, this is Martin King. He's responsible for our air cargo division.

Mr. J : How do you do. I'm very pleased to meet you Mr. King.Mr. M : I'm pleased to meet you too, Mr. Spencer.

* depending on the country and culture, conversation may remain formal using Mr./Mrs./Ms./Dr. etc.

Y O U Peter Spencer

Check your visitor’s identity Answers.

Introduce yourself and greet The visitor Greets you

Introduce Jane Macrae and Jane MacraeExplain her job function Greets Peter Spencer Greets JaneAsk about the visitor’sArrival time Answers

Make Your Own Conversation

SAMPLE DIALOGUE 1 :Mr. Ando : Good morning. My name is Ken Ando.

I’m the head of sales from Tokyo office. I have an appointment with Ms. Tod.

Receptionist : Oh yes, Mr. Ando. Good morning. Ms. Tod is expecting you. Please go

right in.Mr. Ando : Thank you. (Sound of a knock at the

door). Good morning, Ms. Tod. I’m Ken Ando from Tokyo.

Ms. Tod : Ah, yes, please come in, Mr. Ando.Mr. Ando : How do you do, Ms. Tod? It’s nice to meet you.Ms. Tod : How do you do, Mr. Ando? It’s nice to

meet you too. Welcome to San Francisco. I hope you enjoy your visit.Mr. Ando : Thank you. I’m sure I will.Ms. Tod : Please take a seat. Would you like some tea or coffee?Mr. Ando : Thank you, I’d like coffee, please. Black with no sugar.

English Expressions

1. Farewells ExpressionsGoodbye ByeSo long Catch you laterI have to run I have to be goingSo long Later dudeGood dayExtensions to farewellsSee you again I hope to see you againSee you later (soon) Call me

2. Well Being

Expressions

How are you?How's it going?How are things?

How are things going?How have you been?How do you feel?

How goes it?How are you doing?How's life treating you?

ResponsesIF GOODGreatCouldn't be betterFantasticIF SO-SOCould be worse.I can't complain.Not bad.IF BADI've had better days.Not too good.Lousy

DIALOGUE

Sam : Hello, you look lost. Can I be of assistance?

Mary : Oh, thanks. You're right, I am lost. I'm looking for the Student Union building.

Sam : You're close; it's just across the lawn. It's the three story brick building over there.

Mary : I see, well thanks a lot. You've been a big help.

• Who are talking?• What is Mary doing?• Who helps Mary?

Sam : Excuse me for saying so, but you're not from around here, are you? Are you British or what?

Mary : Actually I'm Australian. I'm a new transfer student. You're an American, I assume?

Sam : Yes, by the way I'm Sam. Sam Jones

Mary : I'm Mary Donald. Pleased to meet you.

Sam : So how long have you been in the states Mary?

Mary : I've been here about three weeks now. So, what's your major Sam?

• Who is Mary?• Where is she from?• How long has Mary been in

the states?• Where is Sam from?

Sam : I'm a pre-med student. What's yours?

Mary : I'm not sure yet, but I'm kind of interested in sociology.

Sam : So, do you live in the dorm?

Mary : actually no, I have a small apartment about five blocks from here. Well, I have to run. Thanks for your help. Maybe we'll bump into each other again sometime.

Sam` : Could be, it's a pretty small campus. Nice to meet you, Mary. See you later.

Mary : So long

• What's Sam's major?• What's Mary's major?• Where does Mary live?• Does Sam think they will

meet again?

Note : When you meet someone for the first time, it is usual to ask him/her some polite questions to show your interest. Be careful not to ask too personal questions – they may offend

Example 0f Unsuitable Questions

1. How much money do you earn a year?2. What is your religion3. Are you a member of a political party?4. Are you married?5. How old are you?

Questions of General Small Talk Topics

1. Do you like living in (name of a city)?2. What do you think of (name of a city)?3. Do you play golf?4. What is the weather like in your country?5. What is the population of (name of city/country)?

THANK YOU FOR YOUR ATTENTION

SEE YOU NEXT WEEK