saeto
description
Transcript of saeto
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saeto
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Einleitung Seite 1
Objectives of the project
Improvement of trust-based transparency and quality in VET and in the labour market (Copenhagen/Brugge Process)
Preparation of VET institutions for accreditation according to EFQM or ISO.
Development of an IT based toolbox
Implementation of referential pilot projects
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
Quality in business
Training Organisations without an ISO 9000 series certificate will find it increasingly difficult to do business in a commercial environment.
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
ISO 9000 should be regarded as the minimum
Objective: surpass the specified requirements.
Challenge: develop effective preventive action disciplines and mechanisms - continual improvements
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Changes in the competitive situation
Market Expectations
MarketLeadership
MarketMembership
MarketEntrance
Training QualityTraining Quality
Customer SatisfactionCustomer
Satisfaction
CostsThe Right Classes
CostsThe Right Classes
Training QualityCosts
The Right Classes
Training QualityCosts
The Right Classes
Customer SatisfactionCustomer
Satisfaction
Time to MarketTime to Market
Customer SatisfactionTraining Quality
CostsThe Right Classes
Customer SatisfactionTraining Quality
CostsThe Right Classes
Time to MarketTime to Market
Stakeholder Expectations and
Cont. Improvements
Stakeholder Expectations and
Cont. Improvements
End of the 80´s Today Tomorrow
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Beyond ISO: EFQM
Many organisations remain stuck in ISO 9000
What steps to take next on the improvement journey towards business excellence ?
Challenge: appropriate and easily understandable steps to move from ISO 9000 to excellence
Basis: EFQM Excellence Model.
Gap: ISO 9000 to EFQM
EFQM-based self-assessment is consistent to the European Common Quality Assessment Framework in Vocational Education and Training (CQAF in VET).
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
What does EFQM do for me?
Measure the “temperature” in the company
Where are the pains ?
How do employees/stakeholders see it ?
Where can we gain something ?
Who can we learn from (benchmarking) ?
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
What does EFQM do for me?
Opens the door to Excellence Awards (this in itself can be very motivating for the enterprise)
Business Excellence has a very strong ROI
Shareholder Value is higher in companies that regularly measure and improve using CAF / EFQM / MBNQA
Faster growth and better operative results
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
74,5 75 75,5 76 76,5 77 77,5 78 78,5 79
Profit per employee
Return on total assets
Turnover per employee
Profit margins
% above industry median
Commercial benefit of excellence
Award winning companies
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
How does Self-Assessment help me?
A comprehensive, systematic and regular review of all activities and results.
Allows to discover strengths and areas for improvement
Starting point for continuous improvement.
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
How does Self-Assessment help me?
Participation of management Active involvement of core areas Information of all employees Avoid feeling of control Creating a common understanding of TQM
Investigate current status
Enable comparison
Identify strengths and weaknessesReasons
Improvement activities in the organisation
Assessment based on facts
Results can be compared wit others
Concept can be used in all areas of the
organisation
Advantages
Pre-Requisites
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
Why an EFQM software support?
If you are serious about EFQM you must regularly assess your situation!
The saved costs of a single assessment in terms of time and personnel costs can already cover the costs of GOA.
The EFQM based Strengths and Weaknesses analysis will be linked directly into CIP and in line with your corporate strategy.
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
Why an EFQM software support?
The software “explains” the model as you go along: instead of reading a book on EFQM, the software leads you step-by-step
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
Why an EFQM software support?
“Home-grown” solutions (e.g. using Excel) cost at least as much as GOA, but are far less powerful and time-saving, and:
no updates,
no new features,
no changes as EFQM model evolves,
no anonymous analysis,
no automated distribution,
no expansion towards similar models
etc.
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Einleitung Seite 1
The path to Excellence
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
Define StrategyDefine
Strategy
DetermineKPI’s
DetermineKPI’s
Assess& InquireAssess
& Inquire
DeployPolicyDeployPolicy
EvaluateEvaluate
Assessment ModelCAF, EFQM, ISO9004, „Fit for Excellence“, ...
Assessment ModelCAF, EFQM, ISO9004, „Fit for Excellence“, ...
StudentSatisfaction
StudentSatisfaction
PeopleSatisfaction
PeopleSatisfaction
TrainingEvaluationTraining
Evaluation360°
Feedback360°
Feedback
ProjectExcellence
ProjectExcellence
……
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Rückblick Seite1
People
Leadership
Partnership & Resources
Policy & Strategy
Processes
People Results
Society Results
Customer Results
Key Performance
Results
Team EfficiencyLOP Inventory
ObjectivesInnoMan Kultur
Supplier audits(Inquiry Prof)Basel II
CIP WorkBenchInnoMan ProcessProject Excellence Assessment
Objectives360° Management Feedback
Customer Inquiry
Inquiry Prof.
People InquiryOrganisational Climate
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefits of SAETO
GOA/ SAETO WorkBench
The EFQM Excellence Model
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Why an inquiry software?
EFQM calls for systematically obtained data
Inquiries can be carried out anonymously
Particularly important for satisfaction inquiries (Students, Personnel, Teams, 360° Management Feedback, ...)
Regularly conducted inquiries allow fast reaction to felt, “smaller”problems and thereby strongly improve Motivation
Satisfaction inquiries can be used as valuable input for continuous Improvement
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Why an inquiry software?
Electronic inquiries can be carried out quickly and at a very low cost
Automatic generation of reports and statistics on the push of a button
The knowledge bases included in saeto provide a sound basis on which contents and expressions can be tailored to organisation-specific inquiries
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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Why an inquiry software?
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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What is the added benefit of saeto?
Copenhagen Process: self-assessment will become the cornerstone of continuous improvement in education and training in Europe.
The European Common Quality Assessment Framework in VET (CQAF) requires continuous improvement.
SAETO meets all requirements of CQAF in VET.
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/ SAETO WorkBench
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What makes saeto special?
European solution with multinational validation.
Integration of methodology, training modules and software, supported by an international partner network.
Product based on and licensed by EFQM & ISO
Solution compatible with:
CQAF: (European) Common Quality Assessment Framework
ANECA: Spanish National Agency for Quality Assurance and Accreditation
eduQua: Swiss quality certificate for ETOS
Gütesiegelverbund Weiterbildung: Quality Label Association for Continuing VET, Germany
LQW: Learner-oriented Quality in Continuing VET, Germany
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefits of SAETO
GOA/ SAETO WorkBench
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What is the benefit of the SAETO survey modules?
Extensive survey catalogues for stakeholder analysis
Modular structured to select short or in-depth surveys
Adaptable to specific and individual needs
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefits of SAETO
GOA/ SAETO WorkBench
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GOA/saeto WorkBench - Benefits
Conformity with EFQM model and always up to date
Supports methodology and structured approach with a systematic approach to the needs of Educational and Training Organisations
Reduces training effort for EFQM
Can be easily adapted to individual needs
Multi-lingual question catalogues
Quick and efficient Reporting
Follow-up on improvement suggestions using Balanced Q-Card
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/SAETO WorkBench
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Beneficiaries
SAETO offers benefits to all employees of educational and training organisations with special emphasis on managers & trainers through:
Continuously updated conformity with the EFQM model
Support of methodology and structured approach
Reduction of training effort for EFQM implementation
Easy adaptation to organisation specific aspects
Multi-lingual question catalogs
Quick and efficient reporting support
Follow-up on improvement suggestions (CIP, Balanced Q-Card extension)
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/SAETO WorkBench
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User statements
Dr. Paula Carioca, Director ICL Portugal:
«"A strong point of the (GOA) software is that it entirely eliminates the bureaucracy factor of quality management.
A further advantage observed by ICL is the savings which the use of the software provides, as well as its intrinsic value for money. In the opinion of ICL Portugal, the use of the AnaFact Software (a former version of GOA) allows savings of approximately EUR 15.000 per year in third-party expenses, and between 10% and 20% in quality department personnel costs."»
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/SAETO WorkBench
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Co-operation Possibilities
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
We invite additional test-bed
partners !
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Currant GOA/saeto WorkBench ETO Users
Quality in Business
Beyond ISO: EFQM
What does EFQM for me?
Self-Assessment
EFQM Software Support
Added Benefit of SAETO
GOA/SAETO WorkBench
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Thank you for
your interest