Unit 1 Prestación de información gastronómica y documental ...ta atención al cliente y cómo...

Unit 1

Prestación de información gastronómica y documental

en inglés

Contenido

1. Introducción2. Interpretación y traducción de menús, cartas y recetas3. Elaboración de listas de distribución de comensales en un

evento o servicio especial de restauración4. Confección de horarios del establecimiento5. Información básica sobre eventos en restauración como

fecha, lugar y precio6. Atención de demandas sobre la oferta gastronómica,

bebidas y precios de las mismas7. Redacción de documentos y comunicaciones sencillas

para la gestión y promoción del establecimiento8. Redacción de documentos y comunicaciones sencillas

para las comandas, indicaciones y horarios9. Consulta de un manual sencillo de maquinaria,

equipamiento o utensilio de la actividad de restauración y de aplicación informática

10. Resumen

UNIT 1 | Prestación de información gastronómica y documental en inglés

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1. INTRODUCCIÓN

A lo largo de esta unidad didáctica aprenderás a interpretar y traducir me-nús, cartas y recetas, pues es importante conocer la gastronomía del país y saber presentarla al cliente; así como a elaborar listas de distribución de co-mensales en un evento de restauración, ya que se deben conocer a la perfec-ción las normas y el protocolo a seguir para distribuir a los comensales y optar por el tipo de servicio adecuado a cada ocasión y a confeccionar los horarios del establecimiento hostelero, para así decidir el tipo de servicio y de comidas que se van a ofrecer.

Además, verás cómo informar sobre fechas, lugar y precio, para una correc-ta atención al cliente y cómo atender demandas de información sobre la oferta gastronómica, bebidas y precios de las mismas, para así ofrecer un servicio de calidad.

También se mostrará cómo redactar documentos para la gestión y promo-ción del establecimiento de hostelería, ya que es importante darlo a conocer para el buen funcionamiento del mismo, así como redactar comandas, indica-ciones y horarios, para así organizar el trabajo diario.

Finalmente, verás cómo consultar manuales de maquinaria, equipamiento o utensilios de la restauración y de aplicación informática, pues es importante identificar las herramientas presentes en el día a día de trabajo.

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Inglés profesional para servicios de restauración

2. INTERPRETACIÓN Y TRADUCCIÓN DE MENÚS, CARTAS Y RECETAS

1. Presentación / Presentation

1.1. Complete el menú con las palabras del recuadro. / Complete the menu with the words in the box.

Salads Main Courses Desserts Starters

TODAY’S MENU

_______________Potato skins

Mozzarella sticksGarlic bread

_____________Warm Calamari Salad

Caesar SaladChef’s Salad

_____________Sole Meunière

Chicken in Tikka Masala SauceBeef Stroganoff

_____________Chocolate Fudge Cake

Ice-creamBanana Split

Price: £7.95 (VAT included)

Sabía que... En inglés, hay dos términos diferentes para designar la palabra “calamares”:

• Squid: es el término general.

• Calamari: es el término italiano.

En la mayoría de los menús, cartas y recetas encontrará el término de origen italiano.


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1.2. Relacione los términos del recuadro con las siguientes definiciones. / Match the words in the box with the definitions below.

Roasting Baking Boiling StewingSautéing Deep frying Flambéing

a. Food is cooked in deep boiling liquid (water, stock, wine…) in an open or closed pan. ____________

b. Frying pieces of food in a deep pan with plenty of hot oil or fat. ________

c. Cooking small pieces of food in a very little hot oil or fat. The frying pan is constantly shaken to avoid food from burning. __________

d. After frying, alcohol is added to the food in the pan and set on fire. __________

e. Cooking food like meat or poultry with some fat in a hot oven (200 ºC - 240 ºC). __________

f. Cooking food like cakes, pies or bread in a closed oven at tempera-tures between 120 ºC and 240 ºC. __________

g. Cooking food in its own juices with a little additional liquid in a covered pan at simmering point. __________

Sabía que... En inglés, hay dos términos diferentes para las “patatas fritas”:

• Chips: este término británico se refiere a las patatas frescas, fritas en el momento. En inglés americano, se denominan “French fries”.

• Crisps: este término británico se refiere a las patatas fritas “de paquete”. En inglés americano, se denominan “Potato chips”.

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2. Comprensión oral y pronunciación / Listening and Pronunciation

2.1. Escuche la siguiente receta del típico Yorkshire pudding. ¿Cuáles son los ingredientes principales? / Listen to this typical recipe for Yorkshire pudding. What are the main ingredients?

Eggs, ____________, ____________, ____________, ____________.

2.2. Vuelva a escuchar la receta anterior. Coloque las frases en el orden correcto. / Listen to the recipe again. Put the sentences in the correct order.

1. Add the flour.2. Leave to cook until golden.3. Pour the eggs and milk into a large mixing bowl.4. Leave the batter to stand.5. Heat the oven to the highest temperature possible.

1. _________________________________________________________2. _________________________________________________________3. _________________________________________________________4. _________________________________________________________5. _________________________________________________________


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3. Gramática y Práctica / Language focus and Practice

3.1. Estudie las siguientes estructuras. / Study the following structures.

ACTIVE PASSIVE

The chef makes a cheese cake from biscuits and cream cheese.

The cheese cake is made from biscuits and cream cheese.

The chef roasts the beef for 2 hours. The beef is roasted for 2 hours.

We use oil, garlic, salt and lemon juice to make allioli sauce.

Oil, garlic, salt and lemon juice are used to make allioli sauce.

Nota En inglés, las unidades de medición se expresan

siguiendo un sistema diferente al español: el sistema

anglosajón de unidades o sistema imperial.

Estas son algunas equivalencias:

• Longitud: 1 inch (1 pulgada) = 2,54 cm.

• Volumen: 1 pint (1 pinta) = 568,26 ml.

• Peso: 1 pound (1 libra) = 454 g.

• Temperatura: 32 OF (grados Farenheit) = 1 OC.

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Ahora, cambie estas frases. / Now change these sentences in the same way.

1. The restaurant serves breakfast from 7.00 a.m. to 9.00 a.m.________________________________________________________

2. We make bangers and mash from sausages and boiled potatoes.________________________________________________________

3. We use beef, potatoes and onions to make Cornish pasty.________________________________________________________

4. We make Welsh rarebit from grated cheese, batter and Worcester sauce.________________________________________________________

5. We serve fish dishes with a selection of vegetables.________________________________________________________

Importante La voz pasiva suele utilizarse para describir el modo en que se hacen o preparan las cosas.

Otras expresiones útiles a la hora de describir platos son:

• It consists of…

The Chicken Kiev consists of chicken stuffed with herbs and garlic butter.

• It contains…

The Spanish omelette contains potatoes, onions and eggs.


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3.2. Estudie la siguiente tabla. A continuación, corrija los errores sin cambiar el sentido original. / Look at the chart. Then correct the mistakes without changing the meaning.

COUNTABLE NOUNS UNCOUNTABLE NOUNS

There’s a banana.There’s an apple.

There is some rice.There is some cheese.

There are two bananas.There are some apples.

There isn’t a banana.There isn’t an apple.

There aren’t two bananas.There aren’t any apples.

There isn’t any rice.There isn’t any cheese.

Is there a banana?Are there two apples?Are there any oranges?

Is there any juice?Would you like some tea?

There are a lot of apples on the table.There aren’t many bananas.Are there many crisps?

There’s a lot of sugar.There isn’t much flour.Is there much lemonade?

How many apples are there? How much sugar do you need?

1. There aren’t some sandwiches.2. Would you like any soup?3. How many bread do you want?4. There is a milk.5. There isn’t many water.6. There is many orange juice.

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4. Práctica oral / Speaking Practice

4.1. Complete esta conversación con las palabras del recuadro. A continuación, practique con un compañero utilizando otras opciones de la carta. / Complete the conversation with the words in the box. Then practice with a partner using other options from the A la carte menu.

served dessert tomato soup rice main course

— Waiter: Are you ready to order, sir? — Man: Yes. I’ll start with a ______________. — Waiter: And as a ______________? — Man: I will have the Chicken Jalfrezi. Does it come with __________?

Nota

En inglés, los sustantivos se clasifican en dos categorías:

contables e incontables. Como su propio nombre indica, los

sustantivos contables son aquellos que se pueden contar, por

lo que pueden aparecer en singular o plural. En cambio, los

sustantivos incontables son aquellos que se consideran como

un todo, por lo que no tienen forma plural. Ejemplos de

sustantivos incontables son “cheese”, milk” o “water”.

No obstante, es posible encontrar estos sustantivos en plural.

En estos casos, el plural no se refiere a la cantidad, sino a la

variedad de tipos del alimento en cuestión. Por ejemplo:

• There’s some cheese on the table = Hay algo /

un poco de queso en la mesa.

• There are three cheeses on the menu = Hay tres

tipos de queso en el menú.


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— Waiter: Yes, sir. It is ____________ with boiled rice, two poppadoms and mango chutney.

— Man: Excellent. — Waiter: Would you like anything to drink? — Man: Yes, please. A bottle of still water. — (Later) — Waiter: Would you like any __________, sir? — Man: Yes, please. I’ll try the Black Forest Gateau. — Waiter: OK. Any tea or coffee? — Man: No, thanks.

A la Carte Menú A la Carte Menú

Starters

Tomato soup £1.40

Chicken nuggets £2.30

Prawn cocktail £2.75

Crispy Coated Camembert £2.90

Vegetable Samosas £2.20

Salads

Caesar Salad £5.25

Goat Cheese Salad £6.50

Tabuleh £4.50

Norwegian Salad £5.75

Main Courses

Breadcrumbed Scampi £6.25

Spaghetti Carbonara £5.50

Roast Chicken £5.95

Cajun Pork £6.90

Chicken Jalfrezi £7.20

Sirloin Steak £8.90

Desserts

Chocolate Fudge cake £3.50

Black Forest £3.50

Tiramisu £3.50

Rhubarb pie £3.50

Ice-cream £2.20

Beverages

Tea £1.20

Espresso £1.20

White Coffee £1.50

French Coffee £2.10

Irish Coffee £2.10

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4.2. Mire la información de la tabla. Utilice el vocabulario y las expresiones que ha estudiado en este capítulo y construya una conversación camarero-cliente, en la que se describa el siguiente plato. / Look at the information below. Use the vocabulary and the expressions you have learnt in this chapter and act a mini-dialogue between a waiter and a customer in which the following dish is described.

Beef StroganoffIngredients: beef steak; mushrooms; sour creamPreparation: stew Side dish: pilaf/pilau rice

______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


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3. ELABORACIÓN DE LISTAS DE DISTRIBUCIÓN DE COMENSALES EN UN EVENTO O SERVICIO ESPECIAL DE RESTAURACIÓN


1.1. John y Mary acaban de casarse y, junto con sus familiares y amigos, se dirigen a la recepción. Estudie los términos que designan a algunos de los comensales y sitúelos en su lugar correspondiente. / John and Mary have just got married and, with some family and friends, they are about to go to the wedding reception. Look at the vocabulary used to name some of the guests and put them in the correct place.

bride groom’s father bride’s mother bridesmaid groombride’s father best man groom’s mother

Sabía que... En inglés, hay dos términos diferentes para designar la fiesta que los novios celebran por separado para despedirse de su soltería:

• Stag party: es el término para la despedida de soltero (solo para hombres).

• Hen party: es el término para la despedida de soltera (solo para mujeres).

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1.2. Relacione los términos del recuadro con las definiciones siguientes. / Match the words in the box with the definitions below.

English service French service American service butler gueridon service buffet service

a. It is a pre-plated service which means that the food is served onto the guest’s plate in the kitchen itself and brought to the guest. The portion is predetermined by the kitchen and the accompaniments served with the dish balance the entire presentation in terms of nutrition and colour. ____________

b. This is a service where a dish comes partially prepared from the kitchen to be completed in the restaurant by the waiter or, when a complete meal is cooked at the table-side in the restaurant. ___________

c. Food is brought on platters by the waiter and is shown to the host for approval. The waiter then places the platters on the tables. The host either portions the food onto the guest plates directly or por-tions the food and allows the waiter to serve. ____________

d. Food is brought from the kitchen in dishes, which are placed direct-ly on the table. ____________

e. It is most often used at cocktail parties. The menu items are brought around the room on trays and platters and are easily presented to guests. ____________

f. It is a self service serving style where the guests serve themselves. This style is a great method for feeding large numbers of people with minimal help. ____________


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2.1. Megan y Doris están comentando la distribución de los comensales para un banquete. Coloque la información que aparece en el recuadro en la columna correspondiente. ¿Puede añadir más términos a cada columna? / Megan and Doris are discussing the seating arrangement for a banquet. Put the words in the box in the correct column. Can you add any other terms to each column?

banquet style U-shape large rectangular square

Table size Table shape Seating arrangement

— Doris: Excuse me, Ms Green, there’s a problem with the tables for the wedding banquet. There are only five large tables in the restau-rant. We can sit eight guests at each table, so we need one more but the rest of the tables are square or rectangular.

Sabía que... En inglés, hay dos términos diferentes para designar la “mesa principal”:

• Head table: es el término estadounidense.

• Top table: es el término británico.

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— Megan: Well, why don’t we arrange the tables in a U-shape and not in a banquet style? I think that would be a perfect solution to this problem.

2.2. Vuelva a escuchar la conversación anterior. Indique si las siguientes afirmaciones son verdaderas (T) o falsas (F). / Listen to the conversation again and decide whether the following statements are True (T) or False (F).

a. There are medium-sized tables only. _____b. Megan can’t solve the problem. _____c. Megan suggests a horseshoe style. _____d. Doris prefers conference style. _____e. They are using square and rectangular tables. _____

Nota En inglés, es habitual encontrar más de un adjetivo

delante de un sustantivo. En tal caso, es necesario

poner los adjetivos en el orden correcto, según del tipo

que sean.

Los adjetivos siguen el siguiente orden: opinión,

tamaño, edad, forma, color, origen, material,

propósito.

Ejemplos:

• A huge old round wood table.

• A smart old French lady.

• A small red sleeping bag.


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3.1. Estudie las siguientes preposiciones de lugar. / Study the following prepositions of place.

In on next to oppositein front of behind under between

Ahora, relacione las imágenes con cada una de las preposiciones anteriores. /Now match the pictures with the prepositions you have learnt.

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3.2. Estudie la siguiente tabla. A continuación, corrija los errores de las siguientes frases, si es necesario. / Look at the chart. Then correct the mistakes in the following sentences, if necessary.

Affirmative Negative Interrogative

I’m sitting next to Paul. I’m not sitting behind John.Am I sitting here? Yes, I am. / No, I’m not.

You are staying at the Imperial Hotel.

You aren’t staying at the Clunnie Inn.

Are you staying in Paris? Yes, you are. / No, you aren’t.

Jane is having lunch at the moment.

Jane isn’t having breakfast at the moment.

Is Jane enjoying the party? Yes, she is. / No, she isn’t.

Darren and I are planning our wedding banquet.

Darren and I aren’t planning our Bar Mitzvah.

Are Darren and I having a party tomorrow? Yes, we are. / No, we aren’t.

Your sister and you are eating a Yorkshire pudding.

Your sister and you aren’t eating chicken curry.

Are you and Pauline playing tennis? Yes, you are. / No, you aren’t.

Bill and Irma are talking to the lady in red.

Bill and Irma aren’t talking to the waiter.

Are Bill and Irma getting married? Yes, they are. / No, they aren’t.

Importante En inglés, existen tres preposiciones que equivalen a la preposición española “en”:

• In: en (dentro de).

• On: en (sobre).

• At: en (presencia en un lugar).

Por otra parte, hay dos preposiciones diferentes para el término “entre”:

• Between: se utiliza para indicar que algo está entre dos elementos.

• Among: se utiliza para indicar que algo está entre más de dos elementos.


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1. Peter are sitting next to Mary.2. The bird is signing a beautiful song.3. Are you readding a book?4. I amn’t staying at the Caesar Hotel.5. Is Rebecca drinking coffee? Yes, she is.6. I’m not geting married.7. We are visiting London in May.8. Your girlfriend is chating with your brother.9. Is it raining?

10. When are you coming?

Nota El Presente Continuo se forma con el verbo auxiliar

Be y el verbo principal terminado en -ing. Este tiempo

verbal se utiliza para expresar acciones que están

ocurriendo en el momento en que se habla o para

referirse a planes fijos que ocurrirán en el futuro.

Ejemplos:

• I am drinking coffee (now).

• I am having a party tonight.

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4.1. Describa las siguientes imágenes. Para ello, utilice el vocabulario que aparece en el recuadro. / Describe the following seating arrangements using the vocabulary in the box.

E-shape table arrangement widthwise lengthwiseT-shape table arrangement row(s) of tables


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4.2. Por parejas, escoja una imagen (A o B) y describa a su compañero la disposición de las mesas y los comensales. Intente adivinar cuál de las imágenes le describe su compañero. / In pairs, choose a picture (A or B) and describe the table and seating arrangements to your partner. Try to guess which image your partner is describing to you.

Picture A

Picture B

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4. CONFECCIÓN DE HORARIOS DEL ESTABLECIMIENTO


1.1. Mire las fotos de las distintas comidas. Relacione los términos del recuadro con cada una de ellas y, a continuación, clasifíquelos en la columna correspondiente. / Look at the pictures of these meals. Match them with the words in the box. Then sort them out onto the corresponding column.

coffee and toasts mixed green salad baked beans on toastsfish and chips tuna mayonnaise sandwich a bowl of cerealsroast beef and Yorkshire pudding hot chocolate and biscuits


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Breakfast Brunch Lunch Dinner Supper

Sabía que... El término brunch designa una comida que se realiza entre el desayuno y el almuerzo. Por su contenido, se suele definir como una combinación entre desayuno (breakfast) y almuerzo (lunch), que se sirve, por regla general, en un periodo de tiempo que va desde las 10:00 a las 15:00 horas.

Aunque el brunch puede servirse cualquier día de la semana, originalmente era una comida de domingo, y aún hoy es un plato típico de este día.

BrunchBrunch

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1.2. Complete la tabla con las palabras del recuadro. / Complete the table with the words in the box.

July February SUMMER August OctoberAUTUMN May January November

SPRING __________

March April ____________

June ________________________

__________ WINTER

September________________________

December____________________


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Nota En inglés, los nombres de los días de la semana y

los meses del año se escriben siempre con la letra

inicial en mayúscula. En cambio, los nombres de

las estaciones del año se escriben en minúscula.

Ejemplos:

• We are closed on Sunday.

• The busiest month of the summer is August.

DefiniciónSupper

Con este término se designa un tentempié que se toma después de la cena y antes de acostarse. Suele consistir en una bebida a base de leche y algunas galletas o cereales, aunque a veces puede incluir un sándwich.

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2.1. Escuche el siguiente diálogo y complete la información que falta. / Listen to the dialogue and complete the missing information on the note pads.

— Head Waiter: Delisse, can I help you? — Man: Good afternoon. I’d like to book a table. What time do you

serve dinner? — Head Waiter: We serve dinner from 5.30 p.m. to 10.30 p.m. — Man: OK. Are you open every day? — Head Waiter: We’re open from Tuesday to Sunday. We’re closed on

Mondays in winter. — Man: Can I book a table for Saturday, please? — Head Waiter: Certainly, sir, how many people for? — Man: For four people. — Head Waiter: And, at what time? — Man: At seven o’clock, please. — Head Waiter: What name is it, please? — Man: My name is Rodgers. — Head Waiter: Table for 4 people on Saturday at 7.00 p.m. Thank

you very much, Mr. Rodgers. Goodbye. — Man: Goodbye.

ABOUT DELISSE

Dinner is served from ___________ to ___________It is closed on ___________ in ___________

DELISSE

Table reservationDay ___________No. of people ___________Time ___________Name ___________


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2.2. Escuche el diálogo entre estos dos empleados y complete la tabla con la información que falta. / Listen to the dialogue between these two employees and complete the table with the missing information.

— Head Waiter: Good morning, Mark. Today is your first day at Delisse. Are you nervous?

— Mark: Good morning, Mr. White. Yes, I’m a bit excited. — Head Waiter: Don’t be afraid. I’ll get you up to speed with the res-

taurant services and you can ask me any questions any time. — Mark: Thank you, sir. — Head Waiter: As you may know, we are open from Tuesday to Sun-

day in winter. However, in summer we are open seven days a week. — Mark: Ok. — Head Waiter: Our opening times are from 12.00 p.m. to 3.00 p.m.

and from 5.30 p.m. to 11.30 p.m. On Saturdays we open until 12.30 a.m.

— Mark: Right. And, what time do we serve meals? — Head Waiter: Good question! We serve lunch from 12.00 p.m. to

2.30 p.m. and dinner from 5.30 p.m. to 10.30 p.m. On Saturdays dinner is served until 11.30 p.m.

— Mark: I understand. Thanks for the information. I’m ready to start working.

— Head Waiter: I’m sure you’ll do a good job, Mark.

DELISSE WINTER OPENING TIMES

From ___________ to __________ From __________ p.m. to __________ p.m.And From __________ p.m. to __________ p.m.Saturdays from __________ p.m. to __________ a.m.

DELISSE SUMMER OPENING TIMES

Open seven __________ a __________

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3.1. Estudie las siguientes expresiones. / Study the following expressions.

Nota En inglés, se utilizan las abreviaturas a.m. o am (del

latín ante meridiem) y p.m. o pm (post meridiem)

para indicar, de manera formal, si la hora a la que

nos referimos es anterior o posterior al mediodía,

respectivamente. Ejemplos:

• 3.15 a.m. – three fifteen a.m. = Tres y cuarto de

la madrugada.

• 3.15 p.m. – three fifteen p.m. = Tres y cuarto

de la tarde.

O’clock

Half pastTwenty-five pastTwenty-five to

Twenty pastTwenty to

Quarter pastQuarter to

Ten pastTen to

Five pastFive to


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Ahora, complete la información. ¿Qué hora es? / Now complete the information. What time is it?

It´s __________________

It´s __________________ It´s __________________ It´s __________________

It´s __________________It´s quarter to one

It´s twenty-five to eleven

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3.2. Estudie las siguientes estructuras. A continuación, complete las preguntas y respuestas con las palabras del recuadro. / Study the following structures. Then complete the questions and answers with the words in the box.

QUESTIONS ANSWERS

What time does it open? It opens at 8.00 a.m.

What time does it close? It closes at 10.30 p.m.

When does it open and close? It opens from Monday to Friday.It’s open from Monday to Friday.It’s open in summer / winter.It’s open from 8.00 a.m. to 10.30 p.m.It closes on Tuesdays.It’s closed on Tuesdays.

Is it open every day? Yes, it is. It’s open 7 days a week.No, it isn’t. I’m afraid.

Importante Para expresar la hora en inglés, primero debe decir los minutos y después la hora. Ejemplos:

• 7.10 = It’s ten past seven.

• 7.40 = It’s twenty to eight.


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closes is open from does serve

1. What time _____________ the restaurant close? 2. Is the bar _____________?3. Do you _____________ breakfast?4. Yes, sir. Breakfast is served __________ 7 a.m. to 9.30 a.m.5. The restaurant _____________ 11 p.m.6. _____________ the restaurant open in Winter?

Nota El Presente Simple se utiliza para expresar rutinas y

horarios. Por ejemplo:

• The restaurant opens at 7 a.m.

• We serve lunch at 12 p.m.

Para las formas negativas e interrogativas, se utiliza el

verbo auxiliar Do. Por ejemplo:

• The restaurant doesn’t open on Mondays.

• Do you serve breakfast? Yes, we do.

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4.1. Por parejas, formule a su compañero cinco preguntas sobre sus hábitos diarios y anote las respuestas. Utilice estas ideas. / In pairs, ask your partner five questions about his/her routines and write down the answers. Use these ideas.

What time do you…

get up?have breakfast / lunch / dinner?leave / go home?start / finish working?

What do you do… in the mornings / afternoons / evenings?on Monday / Friday?

4.2. Mire la información del recuadro. Utilice el vocabulario y las expresiones que ha estudiado en este capítulo y construya una conversación camarero-cliente relacionada con una reserva en un restaurante. / Look at the information below. Use the vocabulary and the expressions you have learnt in this chapter and act a mini-dialogue between a waiter and a customer regarding a table reservation at a restaurant.

Restaurant name: The White House RestaurantOpening days: 7 days a weekDinner: 5.00 p.m. – 10.30 p.m.Customer’s name: Mrs. JonesReservation day: FridayNumber of people: 2Time: 7.30 p.m.

_______________________________________________________________________________________________________________________________________________________________________________________


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_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

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5. INFORMACIÓN BÁSICA SOBRE EVENTOS EN RESTAURACIÓN, COMO FECHA, LUGAR Y PRECIO


1.1. Estudie la siguiente tabla y complete la información que falta con las palabras del recuadro. / Look at the chart and complete the missing information with the words in the box.

fifth seventeen twentieth four sixteenfifteenth eighth tenth thirty-first twenty-fourththird seventeenth twenty-first thirtieth twenty-fifthninth thirteenth

CARDINAL NUMBERS ORDINAL NUMBERS

1 One 1st First

2 Two 2nd Second

3 Three 3rd

4 4th Fourth

5 Five 5th

6 Six 6th Sixth

7 Seven 7th Seventh

8 Eight 8th

9 Nine 9th

10 Ten 10th

11 Eleven 11th Eleventh

12 Twelve 12th Twelfth

13 Thirteen 13th

14 Fourteen 14th Fourteenth

15 Fifteen 15th

16 16th Sixteenth

Continúa en página siguiente >>


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CARDINAL NUMBERS ORDINAL NUMBERS

17 17th

18 Eighteen 18th Eighteenth

19 Nineteen 19th Nineteenth

20 Twenty 20th

21 Twenty-one 21st

22 Twenty-two 22nd Twenty-second

23 Twenty-three 23rd Twenty-third

24 Twenty-four 24th

25 Twenty-five 25th

30 Thirty 30th

31 Thirty-one 31st

Nota En inglés, se utilizan los números ordinales para

expresar las fechas. Por ejemplo:

• Monday, 3rd June, 2011.

• Picasso was born on 25th October, 1881.

<< Viene de página anterior

36 |


1.2. Mire el plano de este restaurante y sitúe las palabras del recuadro en su lugar correspondiente. / Look at the restaurant floorplan. Put the words in the box in their corresponding place.

Men’s toilet Kitchen Storage room Women’s toiletDining room Bar Counter Terrace Till

Importante Existen dos modos de escribir la fecha en inglés:

• En inglés británico se indica en primer lugar el día y posteriormente el mes:

- 25th October, 1881

- 25/10/1881

• En inglés estadounidense se indica en primer lugar el mes y posteriormente el día:

- October 25th, 1881

- 10/25/1881

Es importante saber qué variante del idioma estamos utilizando, para evitar confusiones. Por ejemplo: 4/6/2011. En inglés británico, se referirá al 4 de junio de 2011; en inglés estadounidense, se referirá al 6 de abril de 2011.


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Sabía que... En inglés, existen varias expresiones para referirse al término “aseo”. Estos son algunos ejemplos:

• Toilet: término británico. No se suele utilizar en Estados Unidos, ya que allí este término se refiere al “inodoro”.

• Rest room: término estadounidense. Apenas se utiliza en Reino Unido.

• Loo: término británico coloquial. No se utiliza en Estados Unidos.

• Powder room: término en desuso que equivale a “tocador”. Solo sirve para señoras.

• Ladies’ room: aseo de señoras. Se utiliza tanto en inglés británico como estadounidense.

• Men’s room: término estadounidense para referirse al aseo de caballeros.

• Gents’: término británico para referirse al aseo de caballeros.

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2.1. Escuche el siguiente diálogo y complete la información que falta. / Listen to the dialogue and complete the missing information.

Company name: ____________________

No. of people: ______________________

Date and time: _____________________

Price: ____________________________

2.2. Vuelva a escuchar el diálogo anterior y conteste estas preguntas. / Listen to the dialogue again and answer the questions.

1. What type of dinner is it going to be?2. Is there a dancing room?3. Where is the welcome cocktail served?4. Does the price include a DJ session?5. Does the restaurant offer any discounts?

DefiniciónLounge

En inglés se utiliza este término para designar el salón de un bar, restaurante u hotel.


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3.1. Estudie las siguientes preposiciones de tiempo. / Study the following prepositions of time.

Onon 25th October, 1881on Monday

In

in Junein 1616in summerin the eveningin the afternoonin the morning

At

at weekends / at the weekendat noonat midnightat nightat Christmasat Easterat 6 o’clock

Ahora, complete las frases con la preposición correcta. / Now complete the sentences with the correct preposition.

1. I’ll take swimming lessons ________ summer.2. I’ll finish work ________ half past seven.3. The Olympic Games will be held in London ________ 2012.4. I’ll see you ________ Monday.5. Mary’s birthday is ________ March.6. Peter never works ________ the weekend.7. I travelled to Australia ________ Easter.8. I never drink coffee ________ the evening.9. Shakespeare died ________ 23rd April, 1616.

10. We must leave ________ noon.

40 |


Importante Para leer los años en inglés, se divide la fecha en cuestión en grupos de dos cifras. Ejemplos:

• 1881 = Eighteen eighty-one• 1912 = Nineteen twelve• 2015 = Twenty fifteen

Pero hay excepciones:

• Años anteriores al año 1000:

- 798 = Seven ninety-eight

• Los primeros años de un milenio:

- 1000 = (Year) One thousand

- 2005 = Two thousand and five

• Los años “cero” de un siglo:

- 1900 = Nineteen hundred

- 2100 = Twenty-one hundred

• Los nueve primeros años de un siglo:

- 1707 = Seventeen oh seven

- 2105 = Twenty-one oh five


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3.2. Estudie las siguientes estructuras. A continuación, complete las frases utilizando el futuro simple o be going to. / Study the following structures. Then complete the sentences using the Future Simple or be going to.

FUTURE SIMPLE USE

I think Peter will like this film.In 2025 cars won’t use petrol any more.

Predictions.

The train will leave at seven o’clock. Timetables.

That cake looks delicious. I’ll have a piece.Pam: It’s cold here.Sue: I’ll turn the heating on.

Spontaneous decisions and offerings.

BE GOING TO + VERB USE

I’m going to study Medicine.Peter isn’t going to buy a new car.Are you going to come to my party?

Planned actions in the future.

Look at those clouds. It’s going to rain soon.Be careful! You are going to fall.

To refer to things that are about to happen.

1. We ________________ (travel) to the USA this summer.2. ___________ the weather __________ (be) pleasant at the week-

end?3. Oh, no! Look at that car. It ________________ (have) an accident!4. I think our team ________________ (win).5. This shirt is beautiful. I ______________ (buy) it.6. Who ________________ (do) the shopping for the party?7. I ________________ (not work) this evening.8. Are you hungry? Don’t worry. I ________________ (bring) you a

sandwich.9. She ________________ (paint) the house all by herself.

10. It ___________ probably ____________ (snow) in Paris next week.

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4.1. Mire la información del recuadro. Utilice el vocabulario y las expresiones que ha estudiado en este capítulo y construya una conversación camarero-cliente relacionada con una reserva para un evento especial. / Look at the information below. Use the vocabulary and the expressions you have learnt in this chapter and act a mini-dialogue between a waiter and a customer regarding a table reservation at a restaurant for a special event.

Type of event: Company Christmas dinnerDate: 18th December, 2011Time: 8 p.m.Venue: Conqueror Lounge, Trophy HotelNo. of people: 50Menu: starters, main course, dessert, drinks and champagnePrice: 2000 Euros Discount for large groups: 15% Name: Mr. Smith, from Bendson and Wildeson Inc.

Nota El Presente Continuo se utiliza también

para los planes que ocurrirán en un futuro

próximo.


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4.2. Por parejas, escoja una imagen (A o B) y describa a su compañero la disposición del establecimiento. Intente adivinar cuál de las imágenes le describe su compañero. / In pairs, choose a picture (A or B) and describe the restaurant to your partner. Try to guess which image your partner is describing to you.

Picture A

Picture B

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6. ATENCIÓN DE DEMANDAS DE INFORMACIÓN SOBRE LA OFERTA GASTRONÓMICA, BEBIDAS Y PRECIOS DE LAS MISMAS


1.1. Complete la tabla con las palabras del recuadro. / Complete the table with the words in the box.

French Morocco Spanish United KingdomUnited States Mexican Chinese JapaneseGermany Italian Greek Indian

FLAG COUNTRY NATIONALITY

__________________ American

Japan __________________

Spain __________________

__________________ Moroccan

China __________________

France __________________

Greece __________________



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FLAG COUNTRY NATIONALITY

__________________ British

Italy __________________

India __________________

Mexico __________________

__________________ German


Nota En inglés, los sustantivos que se utilizan para indicar

la nacionalidad se escriben siempre con la inicial en

mayúscula.

46 |


1.2. Lea los adjetivos del recuadro y, a continuación, relaciónelos con cada una de las imágenes. / Read the adjectives in the box. Then match each term to the corresponding picture.

sparkling spicy sour hotsweet still fizzy dry bitter

Importante Es necesario distinguir entre:

• England: es una de las cuatro regiones que componen el Reino Unido. Ocupa el territorio sur y central de la isla de Gran Bretaña, sin incluir Gales ni Escocia.

• Great Britain: es el nombre de la isla más grande del Reino Unido. Ocupa el territorio de Inglaterra, Gales y Escocia.

• The United Kingdom: es el nombre del archipiélago, compuesto por Gran Bretaña, Irlanda del Norte y otras islas menores.


| 47

DefiniciónSpring

Este término también significa “manantial”. En inglés, se utiliza la expresión spring water para referirse al agua mineral.

48 |



2.1. Escuche el siguiente diálogo y rodee la opción correcta. / Listen to the dialogue and choose the correct option.

— Waiter: Good evening, madam. Are you ready to order? — Mrs. Brendson: Actually, I think I will need your help. Is there any-

thing you would recommend? — Waiter: Could I suggest our special Samosas? — Mrs. Brendson: Sorry, I’ve never tried that before. What are they? — Waiter: It is an Indian snack. It consists of a deep fried conical

pastry filled with spicy potatoes and peas. — Mrs. Brendson: I’m afraid I’m not very keen on spicy food. Is there

any other dish you would suggest? — Waiter: Maybe the Chef’s Shepherd’s pie. This is a typical English

dish. It is made of lamb mince, onions and gravy covered in a mashed potato crust. It is a very tasty dish and it isn’t hot or spicy. It is served with some assorted vegetables, including peas with a generous helping of mint for an authentic British taste.

— Mrs. Brendson: Oh, that sounds delicious. There’s no doubt I should try it.

— Waiter: Excellent. Could I suggest some wine pairings? — Mrs. Brendson: Please do. — Waiter: The François Chardonnay is a medium bodied white wine.

It is creamy and rich, which makes it an excellent choice. The Laurum could be another perfect pairing. It is a fruity Cabernet Sauvignon that immediately connects with the meaty pie.

— Mrs. Brendson: Are they very expensive? — Waiter: The price of the François Chardonnay is £13.95, or you can

opt for a half bottle at £8.75. The price of the Laurum is £17.95 and £9.95 the half bottle.

— Mrs. Brendson: Ok, I’ll have a half bottle of Laurum then. — Waiter: Excellent. Thank you.


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1. Mrs. Brendson is having…a. ... Samosas. b. ... Shepherd’s pie. c. ... Melton pie.

2. Mrs. Brendson’s choice is…a. ... A typical English dish. b. ... A famous Indian dish. c. ... A tasty Welsh dish.

3. Mrs. Brendon is having…a. ... Red wine. b. ... White wine. c. ... Spring water.

4. Mrs. Brendson’s wine choice is…a. ... A creamy and rich wine. b. ... A fruity wine. c. ... An earthy wine.


1. Why does Mrs. Brendson refuse to try the Indian Samosas?_________________________________________________________

2. What is the Shepherd’s pie made from?_________________________________________________________

3. What is the side dish?_________________________________________________________

4. Why does the waiter recommend the Laurum wine?_________________________________________________________

5. How much does the Laurum wine cost?_________________________________________________________

50 |



3.1. Estudie los siguientes verbos modales y su uso. / Study the following modal verbs and their uses.

MODAL VERB USE EXAMPLE

CanSuggestion You can bring something for the party.

Request Can you help me with this exercise?

CouldPolite suggestion We could go to the cinema on Friday.

Polite request Could you close the door, please?

WouldFormal request Would you open that jar for me, please?

Offer Would you like some tea?

ShouldAdvice You should study more.

Opinion You should see that film.

Ought toAdvice He ought to tell the police about the burglary.

Opinion They ought to visit Malta. It’s a wonderful island.

Sabía que... A diferencia del español, en inglés el símbolo de la moneda se coloca delante del precio:

• £ 3.45

• $ 29.99

• €250


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Ahora, elija la opción correcta. / Now choose the correct option.

1. That shirt is lovely. You should / can wear it more often.2. When you are on a diet, you ought to / could drink a lot of water.3. You could / should brush your teeth after each meal.4. Can / Should I have your name, please?5. Tina would / ought to help her mum more.

Importante Los verbos modales son invariables (singular / plural), no necesitan el auxiliar do para formar la negativa ni la interrogativa, y siempre van seguidos de un verbo en forma base. Además, no tienen infinitivo, participio ni futuro.

52 |


3.2. Complete las frases con el verbo modal adecuado. / Complete the sentences with the appropriate modal verb.

ought to could would shouldn’t can

1. Darren ___________ marry Kate. He doesn’t love her. 2. You ___________ tidy your room.3. It’s cold. I think you ___________ take a coat.4. ___________ we invite Mr. Smith for dinner?5. ___________ you like some help?

Nota El verbo modal ought to no suele utilizarse en las

formas negativa ni interrogativa.


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4.1. Mire la información del recuadro. Utilice el vocabulario y las expresiones que ha estudiado en este capítulo y construya una conversación camarero-cliente, en la que el cliente pide asesoramiento al camarero y este le aconseja. / Look at the information below. Use the vocabulary and the expressions you have learnt in this chapter and act a mini-dialogue between a waiter and a customer in which the customer asks for advice and the waiter recommends a dish.

1st suggestion: Moroccan couscous.

Reason for rejection: it’s too spicy.

2nd suggestion: Chef’s ravioli.

Characteristics: Fresh ravioli stuffed with pear and pecorino cheese. Served with a pear and white-wine sauce.

_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

54 |


4.2. Complete el diálogo con las palabras del recuadro. A continuación, practique con un compañero. / Complete the dialogue with the words in the box. Then practice with a partner.

£2.50 would could suggest Italian

— Wine waiter: Good evening, sir. Can I __________ some wine pair-ings?

— Mr. Jarr: Yes, please. I am having the Chef’s ravioli. What __________ you recommend?

— Wine waiter: You can try the Collorenzo. It is a rich _________ white wine. The bottle costs £13.95.

— Mr. Jarr: Mmm. What about the house wine? A bottle is too much. — Wine waiter: I understand. The house wine is a white Sauvignon.

It’s sold by the glass at ___________. It is a good dry white wine to accompany your meal. We also have a fruity and elegant spanish red wine which could be a good pairing for your ravioli. It is also served by the glass at £3.00.

— Mr. Jarr: I will try the Spanish house wine, then. Thanks.


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7. REDACCIÓN DE DOCUMENTOS Y COMUNICACIONES SEN-CILLAS PARA LA GESTIÓN Y PROMOCIÓN DEL ESTABLECIMIENTO


1.1. Las siguientes imágenes representan distintos tipos de publicidad. Relacione cada fotografía con los términos del recuadro. / The following pictures show different kinds of advertising. Match each picture to the words in the box.

press release web page specialised magazine social networkbanner discount voucher flyer

56 |


Nota En inglés, existen tres términos para designar la

palabra “anuncio”:

• Advertisement: término general que se utiliza

tanto en Reino Unido como en Estados Unidos.

• Advert: término británico coloquial. No se suele

utilizar en Estados Unidos.

• Ad: término coloquial. Se utiliza tanto en Reino

Unido como en Estados Unidos.

El término advertisement se pronuncia de modo

distinto en inglés británico y en inglés estadounidense:

• Inglés Británico: /əd’vɜ:tɪsmənt/.

• Inglés Norteamericano: /ædvər’taɪzmənt/.

1.2. Relacione los términos de las distintas herramientas de gestión que aparecen en el recuadro con su definición correspondiente. / Match the words in the box, which refer to different management tools, to the corresponding definition.

budget planner menu design tool marketing toolcost control tool training manual customer service programme


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a. This tool is a way for you to get a handle on your income and ex-penditures; projecting expenses against what is actually spent. By using it, you can rest assured that you are meeting your needs. You can anticipate the future and thus be financially stronger. The real goal is to have money left over. It usually includes such elements as income, fixed and variable expenditures, yearly taxes, insurance and funds, etc. _____________

b. This utility includes an array of financial tools to help restaurant owners and managers calculate and monitor food and beverage ex-penses. The tools include food and beverage costing calculators, menu engineering software and stock spreadsheets. ___________

c. This utility includes a selection of videos, templates, e-books, forms and sales letters that will help you promote your restaurant, bar or cafe. ___________

d. This utility includes a selection of templates and clipart images for restaurants, cafe and bars. It is the easiest way to create stunning new items at a fraction of the cost of a external artist. ___________

e. This tool helps any restaurant manager or owner gather information on their guests and then use that information to improve their ser-vice. It includes special VIP rewards programs, customer comment cards and the software to track comments on a regular basis in order to make any necessary changes. ___________

f. This utility includes all of the essential training techniques to em-power your staff to be better with guests, sell more food and beve-rages and operate more efficiently. ____________

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— Interviewer: Good evening and welcome to ‘Cooking is in the Air’. In today’s programme we will have a very special guest, Chef Robert Mignon, who has just opened a new chic bistro called Healthy go! Good evening, Robert, and welcome to our programme.

— Chef Mignon: Good evening. I’m very pleased to be here with you tonight.

— Interviewer: As I have already mentioned, you have just opened a new restaurant. What can you tell us about it?

— Chef Mignon: Well, I think it is a very exciting project. In a way, it can be considered as a fast food restaurant but people must rest assured that product quality and freshness are at its basis.

— Interviewer: How would you define your restaurant?

Nota Existen dos modos en inglés de referirse a la expresión

española “valla publicitaria”:

• Billboard: es el término estadounidense.

• Hoarding: es el término británico.


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— Chef Mignon: I would say it is the perfect place for those people who want to eat well on a tight schedule. Our menu includes assorted quality sandwiches, salads, specialties and desserts; all of them healthy and tasty.

— Interviewer: How did it all start? — Chef Mignon: It all started when my friend Ben, who runs a trading

company, told me about how difficult it was for him and his em-ployees to find a place where they could have a quick but healthy and varied meal. Eating out is very common nowadays. Due to our lifestyles, fast food restaurants are often the choice. But people are looking for healthier food choices which are also tasty and can be available with little effort.

— Interviewer: The name of your restaurant is Healthy Go! Why is it different?

— Chef Mignon: First of all, we want to address the problem of busy people who cannot find a healthy fast food option. We offer health conscious, delicious and convenient meals. And with the added value of the new food trends, innovative products, quick and ex-cellent service, as well as a cosy atmosphere if people opt for the eat-in choice.

— Interviewer: What are the cornerstones of this new venture? — Chef Mignon: I would say that fast and convenient are the corner-

stones of this restaurant, as well as the cornerstones of our active world. We have designed our menu bearing in mind people’s needs. It offers optimal flavour combinations and each item features nat-ural and fresh ingredients cooked in a healthy way. All menu items are lower in fat and calories than in any other fast food restaurant.

— Interviewer: Well, we are eager to know where this restaurant is. — Chef Mignon: You can visit us at 312 Main Street, in London. We

will be looking forward to welcoming you from Monday to Saturday, from 11 a.m. to 9.30 p.m. and on Sunday, from 5.30 p.m. to 9 p.m.

— Interviewer: Now I think I owe you a visit. Well, time just whizzes past. Thank you very much for coming to our programme and we wish you all the best in your new venture.

— Chef Mignon: Thank you very much.

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1. Chef Mignon has just opened…a. … a chic fast food restaurant. b. … a gourmet store. c. … a traditional restaurant.

2. Chef Mignon’s restaurant offers…a. … healthy and tasty food.b. … exotic and elaborated dishes. c. … a combination of new food trends and traditional recipes.

3. At Chef Mignon’s restaurant people can…a. … only eat in. b. … only take meals away. c. … eat in or take their meals away.

4. Each menu item features…a. … pre-processed meat. b. … natural and fresh ingredients. c. … trans and fatty acids.


1. How did the idea of this type of restaurant start?_________________________________________________________

2. What are the restaurant’s cornerstones?_________________________________________________________

3. Why is ‘Healthy Go!’ different from other fast food restaurants?_________________________________________________________

4. When is the restaurant open?_________________________________________________________


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3.1. Estudie los siguientes tiempos verbales y sus usos. / Study the following verb tenses and their uses.

VERB TENSE USE EXAMPLE

Past Simple

To refer to a completed action in the past.

I saw a great film yesterday.He didn’t sleep well last night.Did they go to Germany last year?

To refer to a series of completed actions in the past.

When I answered the phone, I heard a loud noise.

To describe how things were in the past.

People studied French a few decades ago.

Past Continuous

To refer to an incomplete action in progress at a specific time in the past.

He was playing football at 7.00.

To refer to an incomplete action interrupted by another action.

I was sleeping when the phone rang.

To refer to two incomplete actions in progress at the same time in the past.

The boys were washing the dishes while their mum was preparing lunch.

Present Perfect Simple

To refer to an action that began in the past and continues until the present.

I have lived in London for five years.

To refer to an action that took place at an undetermined time in the past but it is connected to the present.

I have heard you are leaving.

62 |


Importante Para obtener la forma afirmativa del Past Simple de un verbo regular, se le añade la terminación –ed: Play Played.

Los verbos irregulares poseen una forma especial que hay que aprender de memoria, ya que no existe regla alguna:

• Write Wrote.

• Hear Heard.

Para obtener las formas negativas e interrogativas del Past Simple, se utiliza el verbo auxiliar do en pasado (did / didn’t) y la forma base del verbo principal:

• He didn’t come to my birthday party.

• Did you see the football match last night?

1


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Complete las frases utilizando el Past Simple o el Past Continuous de los verbos que aparecen entre paréntesis. / Complete the sentences using the Past Simple or Past Continuous of the verbs in brackets.

a. I _____________ (not hear) the phone because I ____________ (have) a shower.

b. Last night, my dad _______________ (prepare) supper while my mum ____________ (feed) the baby.

c. The day we _____________ (meet) he ______________ (wear) a green leather jacket.

d. They ____________ (decide) to stay at the party because they _____________ (have) a great time.

e. What ___________________ (Diane do) while we __________________ (study) for the test?

f. When we _______________ (arrive) at the station the train _____________ (leave).

Para conjugar el Past Continuous, se utiliza el verbo auxiliar be en pasado (was / were) seguido del verbo principal terminado en -ing:

• I was playing football last night.

• He wasn’t enjoying the party on Friday.

• Were you having a shower when I called?

Para conjugar el Present Perfect Simple, se utiliza el verbo auxiliar have seguido del participio del verbo principal.

En el caso de los verbos regulares, la forma del participio coincide con la del Past Simple (se obtiene añadiendo -ed: play played); en el caso de los verbos irregulares, el participio posee una forma especial que hay que aprender de memoria (write written; break broken).

• I have written her an e-mail.

• He hasn’t finished his homework yet.

• Have you ever been to Egypt?

2

64 |


3.2. Complete las frases utilizando el Past Simple o el Present Perfect Simple de los verbos del recuadro. / Complete the sentences using the Past Simple or Present Perfect Simple of the verbs in the box.

see not go not wash playbuy leave not begin train

1. I _______________ a new car a few days ago.2. Sue loves handball! She _______________ her favourite team play

many times.3. The match _______________ yet, but it will soon.4. You can’t speak to Phill because he _______________.5. We _______________ to yoga practice yesterday.6. The last time the two teams _______________ each other was in

2005.7. ___________ Helen _____________ since her accident?

DefiniciónAgo

Expresión de tiempo que siempre va situada detrás del periodo de tiempo. Se utiliza exclusivamente con el Past Simple. Se traduce por “hace”:

• I came from Paris three weeks ago: Volví de París hace tres semanas.


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8. Mum _______________ my sports clothes so I can’t practice with the team.

Sabía que... El Past Simple indica lo que ocurrió en un momento concreto, mientras que el Present Perfect Simple sitúa la acción en un periodo de tiempo.

Nota Las expresiones de tiempo never, ever, just y already

se colocan entre el verbo auxiliar (have) y el participio

del verbo principal. Por su parte, la expresión de

tiempo yet siempre aparece al final de la frase.

Ejemplos:

• The plane has just taken off.

• I have never been to Germany.

• Have you ever ridden a horse?

• Alison has already left.

• Peter hasn’t cleaned his room yet.

66 |



4.1. Mire la información del recuadro. Utilice el vocabulario y las expresiones que ha estudiado y redacte una breve biografía del prestigioso Chef Ferdinand Andrews. A continuación, léala en voz alta. / Look at the information below. Use the vocabulary and the expressions you have learnt and write a review of this new restaurant. Then read it out loud.

Chef: Ferdinand Andrews.

Nationality: British.

Career: started as Chef Assistant at Table for Two; worked as Chef at The Wok Top.

Owner of: Mikadoki, just opened.

Cuisine: traditional cuisine with an oriental twist.

Restaurant atmosphere: Elegant and minimalist.

Opening times: From Monday to Saturday, from 5.30 p.m. to 9.30 p.m.

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________


| 67

4.2. Complete la entrevista con las palabras del recuadro. A continuación, practique con un compañero. / Complete the interview with the words in the box. Then practice with a partner.

caught was enjoyed workedstarted has didn’t

— Interviewer: Good evening, Mr. Rodson. Welcome to our show. — Restaurant manager: Thank you, Matt. And thank you for inviting

me. — Interviewer: Your restaurant, The Orange Tree, __________ been

awarded a Michelin star. How do you feel about it? — Restaurant manager: Well, it’s an honour for all the people who

work at The Orange Tree. We have ___________ very hard since we ________ in 1998, and this prize recognises the excellent work by all our team.

— Interviewer: How did you start? — Restaurant manager: When I was a child, I ________ like studying

very much. So, at the age of 16, my parents decided that I could leave school and start working at a friend’s restaurant. When I start-ed, I used to wash pans and dishes. Later, I decided to do some cooking courses and that was how I took a liking to cooking.

— Interviewer: When did you start working as a chef? — Restaurant manager: After a few cooking courses, I started innovat-

ing at home or at the restaurant in my spare time. One day, Fio-na Higgins, the restaurant manager, ____________ me red-handed while I __________ preparing a daring version of the Duck a l’Or-ange. She tried it and fortunately, she liked it.

— Interviewer: What type of food can we find at The Orange Tree? — Restaurant manager: I have always _________ traditional food. When

I opened my first restaurant I was determined to offer traditional recipes with an innovative twist. I wanted to try new textures, new ingredients and to present the product in a unique way.

— Interviewer: And the Michelin star shows you have succeeded… — Restaurant manager: Well, I guess you are right.

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— Interviewer: Thank you very much for coming to our programme and congratulations for this award.

— Restaurant manager: Thank you.


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8. REDACCIÓN DE DOCUMENTOS Y COMUNICACIONES SENCILLAS PARA LAS COMANDAS, INDICACIONES Y HORARIOS


1.1. Las siguientes imágenes representan distintos tipos de herramientas que se utilizan a la hora de tomar comandas. Relacione cada fotografía con los términos del recuadro. / The following pictures show different tools that are used when taking a restaurant order. Match each picture to the words in the box.

guest check touch screen ordering system kitchen printer

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Nota En inglés, existen dos términos para designar la

palabra “cocinero”:

• Cook: se refiere a la persona que prepara

comida (sin fines profesionales):

- My girlfriend is an excellent cook (cocina

bien, pero no profesionalmente).

• Chef: se refiere al cocinero profesional, en

especial al jefe de cocina de un restaurante:

- My girlfriend is an excellent chef (se gana la

vida con ello).

Consejo Es importante no confundir los términos cook y cooker. Este último se refiere a la cocina (electrodoméstico).


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1.2. Relacione los términos del recuadro con las distintas partes de la comanda de la imagen. / Match the words in the box to the different parts of the image below.

table number date number of people food ordernumber of food items waiter ID place

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— Head waiter: Good morning everybody. As you know, we are having a very large group of Japanese tourists coming tonight. Let’s have everything organised so that it all goes smoothly. According to our records, the group consists of 95 people and they will be arriving at the hotel at 5.00 p.m. By that time, Peter and Jane will have fin-ished setting the tables. John will have already prepared the bread basket and the butter portions and he will be preparing the jugs of water and putting them on the tables. By 5.30 Frank and Dave will have already prepared the cold starters and they will be serving them on trays. The guests will be arriving from 5.30. Lisa will be sitting them according to our table plan and meanwhile Peter and Jane will start serving the bread and butter. At the same time, John

Nota El término Number puede abreviarse de los siguientes

modos:

• No. si aparece al inicio de la frase.

• no. si aparece en medio de una frase.

• Nos. / nos. si es plural.

Aunque estas abreviaturas son aplicables en todos los

países de habla inglesa, en Estados Unidos se suele

utilizar principalmente el símbolo #.

• Room no. 412 inglés británico.

• Room # 412 inglés estadounidense.


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will be coming with the cold starters. Once the starters have been served, Frank and Dave will start preparing the main courses. Frank will be cooking the fish dishes, Dave will be in charge of the meat dishes and April will be steaming the vegetables and preparing the side dishes. By 6.15 John, Peter and Jane will be clearing the tables while Frank and Dave will be serving the main courses in trays. Ten minutes later, John and Jane will have finished serving the main courses and Peter will be serving the veggies. Hopefully, they will have finished eating in 30 minutes more or less. After clearing the tables, Jane, Peter and John will be taking orders for desserts. Please double check the orders with the guests to avoid misunderstandings. April and Steve will be in charge of the des-serts. As soon as they are ready, John, Peter and Jane will take them to the dining room and will start serving them. By 7.15 they will have finished their desserts and John and Peter will be clearing the tables while Jane will be offering some tea or coffee. Guests will be having a party after dinner. So, if everything goes well, they will have left by 8.00 and we will have finished by 9.30. Do you have any questions?

— Lisa: Sorry, Mr. Green. Apart from welcoming guests, shall I give John, Jane and Peter a hand?

— Head waiter: Yes, Lisa. You must check that everything is fine at all times. You will be helping anyone in the dining room when needed; you will also be taking desserts orders if Jane or Peter need a hand and you will be seeing the guests out when they start leaving.

1. By 5.30 guests…a. … will be coming in. b. … will be eating the starters. c. … will have finished the starters.

2. John will be in charge of…a. … filling the jugs of water. b. … setting the tables. c. … steaming the veggies.

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3. Lisa will be…a. … seeing the guests out. b. … helping Frank in the kitchen. c. … helping April.

4. By 9.30…a. … the guests will be leaving. b. … everything will have finished. c. … the waiters will be having dinner.


1. Who will be preparing the main courses?_________________________________________________________

2. What will Jane be doing at 6.15?_________________________________________________________

3. When will the guests be arriving at the hotel?_________________________________________________________

4. Who will be in charge of preparing the desserts?_________________________________________________________


3.1. Estudie los siguientes tiempos verbales y sus usos. / Study the following verb tenses and their uses.


Future Simple ContinuousTo refer to an action in progress at a certain time in the future.

This time tomorrow, Jack will be arriving in London.In three weeks’ time I won’t be studying anymore.What will you be doing at three o’clock on Monday?



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Future Perfect SimpleTo refer to a complete action at a certain time in the future.

By 3 o’clock I will have already eaten.Bill won’t have started university by 2012.Will you have finished painting the house by Saturday?


Importante Para conjugar las formas afirmativas y negativas del Future Simple Continuous, se utiliza la siguiente estructura:

Sujeto + WILL / WON’T + BE + verbo principal terminado en -ing.

Para conjugar la forma interrogativa, se utiliza la siguiente estructura:

WILL + Sujeto + BE + verbo principal terminado en -ing.

• I will be playing football.

• He won’t be enjoying the party.

• Will you be having a shower?

Para conjugar las formas afirmativas y negativas del Future Perfect Simple, se utiliza la siguiente estructura:

Sujeto + WILL + HAVE + participio del verbo principal.

1

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Rodee la opción correcta. / Circle the correct option.

1. Make sure you arrive at 10.00 or we will have left / will be leaving.2. We will have played / will be playing paddle in an hour. Why don’t

you join us?3. Janet and Claire won’t have cooked / won’t be cooking dinner to-

night so the kitchen will be clean and tidy.4. By the time Sam returns home, he will have visited / will be visiting

seven cities in Spain.5. I’m very excited. At this time tomorrow, I will have sailed / will be

sailing the Pacific Ocean.

Para conjugar la forma interrogativa, se utiliza la siguiente estructura:

WILL + Sujeto + HAVE + participio del verbo principal.

En el caso de los verbos regulares, la forma del participio coincide con la del Past Simple (se obtiene añadiendo -ed: play played); en el caso de los verbos irregulares, el participio posee una forma especial que hay que aprender de memoria (write written; break broken).

• I will have written an e-mail.

• He won’t have finished his homework.

• Will you have visited Egypt?

2


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3.2. Complete las frases utilizando el Future Continuous o el Future Perfect Simple de los verbos que aparecen entre paréntesis. / Complete the sentences using the Future Continuous or Future Perfect Simple of the verbs in brackets.

a. By the end of the week, we ________________ (get) our test results.b. Ten years from now, people ________________ (not use) so many

fossil fuel resources.c. By this time next Thursday, ________________ you ________________

(finish) your project on the environment?d. On Saturday, my friends and I ________________ (throw) a party at

Pete’s house.e. You can call me tonight. I ________________ (not working).

Sabía que... El Future Continuous suele ir acompañado de expresiones de tiempo como:

• At this time (tomorrow / next week / month…).

• In the next few (days / weeks / years…).

• On (Tuesday / Saturday…).

El Future Perfect Simple suele ir acompañado de expresiones de tiempo como:

• By the end of (next week / month…).

• By (August / December…).

• By (3 o’clock, half past nine…).

• This time (tomorrow / next week /next month…).

• In (three years’ time / two weeks’…) time.

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• Regret + infinitivo lamentar lo que se va a decir a continuación.• Regret + gerundio arrepentirse de un hecho pasado.

• Remember + infinitivo acordarse de hacer algo.• Remember + gerundio recordar una acción pasada.

• Forget + infinitivo olvidarse de hacer algo.• Forget + gerundio se utiliza en frases negativas para indicar la imposibilidad de olvidar un hecho pasado.

Nota En inglés, algunos verbos pueden ir seguidos de otro

verbo en gerundio o en infinitivo, sin que por ello

cambie su significado. Es el caso de verbos como

begin, forbid, intend o start:

• It started to rain.

• It started raining.

Sin embargo, algunos verbos no significan lo mismo si

van seguidos de un gerundio o un infinitivo. Tal es el

caso de verbos como stop, forget, remember o regret:

• Stop + infinitivo dejar de hacer una cosa para

iniciar otra.

• Stop + gerundio dejar un hábito.


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4.1. Mire la información de la tabla. Utilice el vocabulario y las expresiones que ha estudiado para describir lo que Maggie, Mary y David estarán o no estarán haciendo el sábado. A continuación, lea las frases en voz alta. / Look at the information in the chart. Use the vocabulary and the expressions you have learnt to describe what Maggie, Mary and David will be doing on Saturday. Then read each sentence out loud.

On Saturday… Maggie and Mary David

Read a book at 11.00 a.m. J L

Serve dinner at 6.00 p.m. L J

Watch a film at 9.00 p.m. L J

Dance at a disco at 2.00 a.m. J L

4.2. Complete la entrevista con las palabras del recuadro. A continuación, practique con un compañero. / Complete the interview with the words in the box. Then practice with a partner.

you’ll preparing will dancinganniversary have be finished

— Restaurant manager: Hi Mark! I’d like to have everything organised for tonight.

— Mark: OK, sir. — Restaurant manager: Mr. and Mrs. Jones are having dinner with us.

It’s a very special day for them as it is their 50th _____________. Everything must be just perfect.

— Mark: At what time __________ they be having dinner?

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— Restaurant manager: They will arrive at 7.00. As soon as I wel-come them, ___________ go to the kitchen so that they can start ____________ the starters.

— Mark: I see. What will they ____________ having? — Restaurant manager: They will start with a partridge salad. — Mark: Excellent choice! — Restaurant manager: And they will continue with a Sole Meunière. — Mark: And for dessert? — Restaurant manager: Let’s go to the kitchen. Chef will have

_____________ their special anniversary cake. — Mark: Awesome! About what time will I be serving it? — Restaurant manager: They will __________ finished the main course

by 8.00. At that time, I will be turning the lights off and you’ll be bringing the cake with the lit candles.

— Mark: Will they be having a waltz afterwards? — Restaurant manager: Yes, they will. If everything goes as planned,

they will have finished by 8.30 and they will be __________ and enjoying the night by 9.00. Have you got any other questions?

— Mark: No, sir. Everything is clear and it will be a success.


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9. CONSULTA DE UN MANUAL SENCILLO DE MAQUINARIA, EQUIPAMIENTO O UTENSILIO DE LA ACTIVIDAD DE RESTAURACIÓN Y DE APLICACIÓN INFORMÁTICA


1.1. La siguiente fotografía muestra las distintas partes de una cafetera de uso profesional. Relacione los términos del recuadro con cada una de las partes. / The following picture shows the different parts of a commercial coffee maker. Match the words in the box to their corresponding part.

removable water reservoir burr grinder frothing wandLCD digital control panel housing cup warmerdual boiler system for brewing and steaming dispensing head

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1.2. Las siguientes fotografías muestran máquinas que se encuentran habitualmente en un establecimiento de restauración. Relacione los términos del recuadro con cada una de ellas. / The following pictures show commercial machines which may be found in a restaurant. Match the words in the box to each picture.

plate warmer cold drink dispenser glass washerbench fridge hand dryer countertop display fridge


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2.1. Escuche las siguientes instrucciones de uso y rodee la opción correcta. / Listen to the following user manual instructions and choose the correct option.

Before you use the appliance for the first time thoroughly clean the parts that come into contact with food.

Preparing the blender for use

1. Screw the blender blade onto the blender jar.2. Mount the blender jar with the blade unit attached to it onto the

motor unit and turn it clockwise until it locks into position.3. Put the ingredients in the blender jar. Let hot ingredients cool

down before you put them in the blender jar.4. Insert the measuring cup into the lid.

Note: To disassemble the blender, follow the instructions above in reverse order and direction.

Sabía que... En inglés, existen dos términos para designar la palabra “batidora”:

• Blender: se refiere a la batidora de vaso.

• Mixer: se refiere a la batidora de brazo.

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Using the blender

Never reach into the jar with your fingers or an object while the blender is running.

1. Put the mains plug in the wall socket.2. Switch on the appliance.

~ To process ingredients at a specific speed, turn the control knob to the required speed setting. Do not let the appliance run for more than 2 minutes at a time. Let the appliance cool down to room temperature before you continue processing.

~ To crush ice, press the ICE button.

3. When you have finished processing, set the control knob to 0 and unplug the appliance.

Always set the control knob to 0 before your open the lid.

Cleaning

Never use scouring pads or abrasive cleaning agents to clean the appliance.

1. Switch off and unplug the appliance.2. Disassemble all removable parts before you clean them.3. Clean the different parts of the appliance as indicated in the

cleaning table.

Storage

4. To store the mains cord, push it into the cord storage compart-ment in the base.

5. Store the appliance in a safe and dry place.


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1. Before you use the appliance for the first time…a. … wipe the blades with a soft cloth.b. … clean the parts that are in contact with food.c. … clean the motor unit.

2. To store the unit…a. … push the mains cord into the storage compartment.b. … turn the control knob to 0.c. … disassemble all removable parts.

3. Before using the blender…a. … screw the blender blade anticlockwise from the blender jar.b. … put hot ingredients in the blender jar.c. … insert the measuring cup into the lid.

4. To disassemble the blender…a. … screw the blender blade unit anticlockwise.b. … disassemble the motor unit, the blade unit and the blender

jar.c. Answers a. and b. are correct.

2.2. Escuche estas instrucciones de preparación y conteste estas preguntas. / Listen to these preparation instructions and answer the questions.

To prepare a kiwi-strawberry smoothie:

1. Put 200 grams of peeled kiwi cut into pieces in the Blender jar.2. Add 100 grams of banana cut into 1 cm slices.3. Pour 150 millilitres of pineapple juice.4. Add 100 grams of frozen strawberries (straight from the freezer).5. Blend until you have obtained a smooth substance.

Tip: To gain an even thicker consistency you can also freeze the bananas.

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1. What are the ingredients used in this recipe?_________________________________________________________

2. Why should we use frozen bananas?_________________________________________________________


3.1. Estudie el siguiente cuadro. / Study the following chart.

IMPERATIVE FORM USE EXAMPLE

AffirmativeTo give orders. To ask for something or to invite someone to do something.

Sit down and be quiet!Please, hold the line.


DefiniciónSmoothie

Este término designa una bebida cremosa, hecha a base de frutas mezcladas con zumo, leche o yogur.


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IMPERATIVE FORM USE EXAMPLE

Negative To give instructions.

Don’t step on the grass!Do not enter the room while the red light is on.Don’t worry.

Complete las frases con el imperativo de los verbos del recuadro. / Complete the sentences with the imperative form of the verbs in the box.

to have not to touch to get not to take to start

1. The guests will be coming at 7.00. Please _________ everything ready by 6.30.


Nota • Cuando el imperativo expresa una emoción, se

coloca el signo de exclamación (solo al final de la

frase).

• Cuando se da una orden o se formula una

sugerencia a una persona, se suele anteponer al

imperativo el nombre de la persona en cuestión:

Mike, go and tidy your room, please.

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2. We’ve run out of lamb. ___________ any more orders.3. ____________ a piece of this cake. It’s delicious!4. The surface is hot. ____________ it.5. ___________ without me. I’ll be there in a minute.

3.2. Estudie los conectores de secuencia que aparecen en el recuadro. A continuación, complete las siguientes frases utilizando el conector adecuado. / Study the connectors of sequence that appear in the box. Then complete the sentences using the right connector.

later first of all then lastly after that

a. ____________, insert the beaters into the mixer. You will hear a “click” sound.

Nota Existe una forma de imperativo que puede utilizarse

para sugerir:

• Let’s go to the cinema.

• Let’s not tell mum.


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DefiniciónEventually

Este término es un “falso amigo”. No significa “eventualmente”, sino “al final”, “finalmente”.

b. ___________ put the plug in the wall socket.c. ___________, put the ingredients in a bowl and lower the beaters

into the ingredients.d. __________, set the speed control to the desired speed to switch on

the mixer. When you have finished mixing, set the speed control to ‘0’ and unplug the mixer.

e. ___________, press the eject button to eject the beaters.

Importante Los conectores de secuencia sirven para organizar las ideas a la hora de escribir o dar instrucciones, ya que aclaran el orden de los acontecimientos.

Estos son algunos conectores de secuencia típicos:

• In the beginning, (at) first, to start with, to begin with, in the first place, firstly…

• Next, then, later…

• Eventually, finally, in the end, lastly…

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4.1. Mire las imágenes de esta guía de inicio rápido. Coloque las palabras en el orden correcto para formular las indicaciones correspondientes a cada imagen. A continuación, léalas en voz alta. / Look at pictures of this quick start guide. Put the words in the correct order to give the corresponding instructions. Then read each sentence out loud.

1. Turn / “Main” / power / switch / to / “on” /.

2. A / bun / half / hold / in / the / hand / the / of / palm /.


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3. Sliced / bun / surface / of / the / drop / into / the / top / unit / of / the /.

4. Drop / will / the / bun / half / out / at / bottom / of / the / the / unit /.

4.2. Complete la conversación con las palabras del recuadro. A continuación, practique con un compañero. / Complete the conversation with the words in the box. Then practice with a partner.

first of all press touch typeremember select then entered

— Head waiter: Hi Paul! Today’s the big day! — Paul: Yes, sir. I’ll be taking orders at last! — Head waiter: Before you start working, I’ll show you how the

___________ screen ordering system works. — Paul: OK. I’ll take pen and paper. — Head waiter: ____________, you must touch the screen and click on

your name. After that, choose the place where the guests are. That is, terrace or dining room.

— Mark: I see. — Head waiter: Once you have selected the place, ___________ the

table number. If the guests are sitting at the bar counter, choose the bar option.

— Mark: I understand. I guess it is for price reasons… — Head waiter: You are right! Well, once you have ___________ the

table number, you’ll access to a new window with two sections. On

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the left hand side you’ll see the food category while on the right hand side you’ll see the food items. Choose the category first and ___________ the food item. Then press the ‘OK’ button so that the order can be sent to the kitchen. After that, enter the drinks in the same way and touch the ‘Save’ button.

— Mark: Shall I enter the drinks first? — Head waiter: As you’ll be in charge of serving the drinks, it’s better

to send the food order as soon as possible so that the Chef can start preparing it straight away.

— Mark: Yes, that makes sense. So, I must serve the drinks after-wards.

— Head waiter: That’s right. ___________ that you can add any line items any time. Just follow the same steps. Once they guests have finished, touch the screen again and ___________ their order. Touch the ‘Finish’ button. A receipt will be printed.

— Mark: And to get the change? — Head waiter: Once they’ve paid, touch the screen and ___________

the amount of money you’ve been given. The computer will tell you the exact change, the drawer will open and the final receipt will be printed for the client.

— Mark: OK.


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10. RESUMEN

Existen diferentes tipos de servicios en hostelería, como el americano, fran-cés o gueridón; y las mesas y la distribución de comensales también pueden tener distintas disposiciones, como por ejemplo, banquet style, U-shape, rec-tangular, T-shape… Para realizar correctamente el servicio en estos casos, hay que saber expresarse correctamente adecuándose a cada uno de ellos.

Para ello, a la hora de atender a los clientes de habla inglesa o entenderse con los compañeros es importante conocer la terminología, expresiones y tiem-pos verbales adecuados. Por ejemplo:

Además, es necesario interpretar la información correctamente a la hora anotar y procesar comandas, así como conocer las diversas herramientas que existen para ello, como guest check, touch screen ordering system y kitchen printe .

Uno de los elementos presentes en la mayoría de establecimientos de res-tauración es el menú, que consta de diferentes partes, como por ejemplo sa-lads, starters, main courses, desserts.

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Es habitual que los clientes soliciten información respecto al mismo, y en ocasiones, haya que describir los platos al cliente. Existen distintos adjetivos relacionados con los sabores para describir platos, como por ejemplo sweet, bitter, sour,…,

Otro tipo de información importante es la relativa a fechas y horas, para que el cliente esté debidamente informado. Existen distintas formas de expresar las horas para informar al cliente sobre los horarios de apertura y cierre de un establecimiento. Las fechas se pueden escribir de distinta manera, según sea inglés británico o estadounidense, y se emplearán para indicar la fecha en la que se celebrará un evento.

Finalmente, es necesario promocionar el establecimiento y dar a conocer la información relevante sobre el mismo. Para ello, existen distintos medios, como por ejemplo web pages, banners, specialised magazines, discount vou-chers,…

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Ejercicios de repaso y autoevaluación

1. Underline the odd one out in each sequence.

a. Chicken Cheese Pork Beefb. Boiling Roasting Deep-frying Puddingc. Baking Flambéing Boiling Stewingd. Lettuce Lamb Tomato Cabbage

2. Underline the correct option.

a. The Sole Meunière consists of grilled sole with melted butter.b. The Sole Meunière is consist on grilled sole with melted butter.c. The chef prepares the Sole Meunière with butter.d. The Sole Meunière consists of sole grilled with butter.

3. Look at the picture and fill in the blanks with a, an, some, any, a lot of, much or many: There can be more than one acceptable option.

a. There is __________ cheese.b. There aren’t __________ bottles.c. There is __________ fruit.d. There isn’t ____________ milk.e. There are ___________ eggs.f. There are _________ olives.g. There isn’t ___________ fish.h. There is ___________ meat.i. There are ____________ vegetables.j. There is __________ pineapple.

4. Read these two statements and decide whether they are True or False. Justify your answer.

a. Rice is a countable noun.b. In English, as in Spanish, we use the metric system to express measures.

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5. Match the pictures in Column A with the corresponding option in Column B.

A B

1.

____ a. Baking

2.

____ b. Roasting

3.

____ c. Sautéing

4.

____ d. Stewing

5.

____ f. Flambéing

6.

____ g. Deep-frying

7.

____ h. Boiling


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a. Bride Groom Best man Godfatherb. Butler French Service Gueridon service Ambassador tablec. Bride’s maid Bride’s father Bride’s mother Brided. Stag party Buffet service Butler American service

7. Read the following definitions of the English Service style. Underline the correct op-tion.

a. Food is brought from the kitchen in dishes, which are placed directly on the table.

b. A dish comes partially prepared from the kitchen and it is completed in the restaurant by the waiter.

c. It is a pre-plated service; food is served onto the guest’s plate in the kitchen itself and brought to the guest.

d. Food is brought on platters by the waiter and is shown to the host for approval.

8. Fill in the blanks with the verbs in brackets. Use the Present Continuous.

a. Mary ____________ (not drink) coffee. She ___________ (have) tea.b. John ____________ (sit) next to Paula.c. We ____________ (get) married next month.d. Paul and Steve ____________ (not work) at lunch time.e. Your brother-in-law ____________ (speak) to the lady in black.f. ____________ Ian ____________ (come) to the party?g. The train ____________ (leave) at 7 p.m.h. Where ____________ Mr. Davis ____________ (eat)?i. Claire and Daniel ____________ (not stay) at the Imperial Hotel.


a. A Hen party is an event for men only.b. In English, adjectives follow a certain order.

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10. Match the pictures in Column A with the statements in Column B.

A B

1.

____ a. Mrs. Spencer is standing behind the table.

2.

____ b. Miss Green is between Mrs. Robins and Mrs. Hopper.

3.

____ c. Mrs. Spencer is standing next to the table.

4.

____ d. The vase is on the table.

5.

____ e. Mr. Jones is standing opposite Miss White.


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a. A bowl of cereals Tuna sandwich Coffee and toastb. Supper Brunch Yorkshire puddingc. Hot chocolate and biscuits Tea Lamb chops in mint sauced. Baked beans on toast Fish and chips Mixed salad

12. Look at the clock. What time is it? Choose the correct option.

a. It’s five to twelve.b. It’s twelve to five.c. It’s five minus twelve.d. It’s twelve fifty-five.

13. Look at the information below and complete the sentences.

DELISSE RESTAURANT TIMETABLETuesday – Sunday: 10.00 a.m. – 3.00 p.m.5.00 p.m. – 11.00 p.m.

Winter Tuesday – Sunday: 10.00 a.m. – 2.00 p.m.5.00 p.m. – 10.00 p.m.

a. The restaurant is __________ on Mondays.b. It opens __________ 10.00 a.m. __________ 3.00 p.m.c. It closes at 10.00 p.m. in __________.d. Dinner is served ____________ 5.00 p.m.

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e. It ___________ at 11.00 p.m.f. The restaurant __________ serve breakfast.g. _________ the restaurant serve dinner? Yes, it __________.h. The restaurant is open ___________ Saturdays.


a. The term Brunch is a combination of Bread and Lunch.b. Supper is a light meal served after dinner.

15. Match the questions in Column A with the answers in Column B.

A B

1. What time is it? ____ a. For six people.

2. What do you do in the evening? ____ b. It’s half past ten.

3. How many people for? ____ c. No, we don’t. I’m afraid.

4. Do you serve breakfast? ____ d. It opens seven days a week.

5. When does the restaurant close? ____ e. I work in a restaurant.


a. Terrace Kitchen Dining room Sinkb. Second Fifteenth Three Thirtiethc. Thirty-first Twenty-first Twenty-second Eleventhd. Bar Sunshade Till Counter

17. Look at this date. Choose the correct option.

23/8/2015

a. It’s the twenty-third of August, twenty fifteen.b. It’s the twenty three of August, twenty fifteen.c. It’s the twenty-third of August, two hundred and fifteen.d. It’s the twenty-third of August, two thousand and fifteenth.


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18. Fill in the blanks with the correct form of the verbs in brackets. Use the Future Simple or be going to.

a. Peter and Jane __________ (get married) next month.b. Come to my party. You __________ (enjoy) it.c. Hurry up! The train __________ (leave) soon.d. Be careful! You ____________ (fall).e. It’s cold here. I __________ (close) the window.f. In 2075 people __________ (travel) to the Moon.g. _________ you __________ (come) to my hen party? h. I think Jessica ___________ (not fail) any exam.


a. The term Toilet is widely used in the United States.b. Dates aren’t expressed in the same way in British English and in US English.

20. Match the expressions in Column A with the continuation in Column B.

A B

1. At ____ a. morning

2. In ____ b. July

3. On ____ c. Sunday

4. In the ____ d. weekend

5. At the ____ e. Easter


a. Spain United Kingdom Greek Moroccob. Fizzy Sparkling Bitter Spicyc. Fizzy Sweet Hot Spicyd. British American Chinese India

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22. Look at these prices. Choose the correct option.

a. $10,45b. 10.45$c. 10,45$d. $10.45

23. Fill in the blanks with the correct modal verb from the box.

Shouldn’t could can would ought to

a. It’s a surprise party, so we __________ be late.b. __________ you send this letter for me?c. You __________ eat more vegetables.d. __________ you like some more rice?e. I can’t hear you. _________ you speak up?


a. The term “spring water” refers to carbonated water.b. The terms “England”, “Britain” and “United Kingdom” refer to different

regions.


A B

1. What would you recommend? ____ a. It’s a typical Scottish dish made from lamb offal.

2. Could you recommend a suitable wine? ____ b. The Shepherd’s pie is a very tasty dish.

3. How much does it cost? ____ c. Rhubarb pie is a very exotic pudding.

4. Could you explain what haggis is? ____ d. The Chardonnay combines well with fish dishes.

5. Is there any dessert you would recommend?

____ e. The bottle costs £19.95.


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a. Press release Classified ad Banner Discount voucherb. Cost control tool Menu designer Training conference Budget plannerc. Yet Already Just Everd. Played Studied Liked Fed

27. Look at this picture and choose the correct option.

a. Banner.b. Discount voucher.c. Flyer.d. Social network.

28. Fill in the blanks with the correct form of the verbs from the box. Use the Past Sim-ple, Past Continuous or the Present Perfect Simple.

buy never be feel build paint sail not watch

a. Peter ___________ a present for Melissa. b. At seven o’clock my parents _______________ the television.c. ________ you ________ your house a year ago? d. They ___________ very hungry after their walk. e. Darren and Mark _____________ across the Pacific Ocean.f. Bill ___________ on a skiing trip. He says he’s too scared. g. Karen __________________ a tree house on Saturday morning.

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a. The term “advertisement” has the same pronunciation in British and American English.

b. The term “Billboard” is used in Great Britain to refer to a large panel de-signed to carry outdoor advertising.


A B

1. Were you reading last night? ____ a. No, I didn’t. It was raining.

2. Did you walk the dog yesterday? ____ b. No, I wasn’t. I was listening to music.

3. Has Peter invited anyone to his birthday party? ____ c. She was having a bath.

4. What was Lisa doing when Fred called? ____ d. Yes, he has. We are all going.

5. How long have you studied French? ____ e. I’ve been studying it for three years.


a. Handheld ordering device room number kitchen printer order padb. Date waiter ID food items pricec. Guest check No. of people No. of items placed. Kitchen printer guest check order pad waiter ID


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32. Look at this food order. Choose the odd one out.

a. It includes the room number.b. It includes the waiter ID.c. It includes the number of people.d. It includes the date.

33. Fill in the blanks with the Future Continuous or Future Perfect Simple form of the verbs in the box.

fly finish not perform wait be drive already start run

1. At this time next month, we ______________ to London on our school trip!2. By the end of the race, the athletes ______________ 42.2 kilometres.3. On their next anniversary, Brad and Angie ______________ married for

50 years.4. Plácido Domingo is ill. He ______________ in the concert tonight.5. We’re late! By the time we get to the cinema, the film______________.6. Phone Helen tonight. By then, she ______________ working.7. Who ______________ for David when he arrives at the airport?8. Some experts think that by 2025, most people ______________ electric

cars.

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a. In the United States, the normal abbreviation for the term “Number” is “#”.b. In English, some verbs change their meaning depending on whether they

are followed by another verb in infinitive form or gerund form.


A B

1. What will you be doing on Saturday morning? ___ a. Yes, he will.

2. Will Peter have handed in his project by 6 p.m.? ___ b. Fred.

3. Will the guest be arriving by 10.00? ___ c. I’ll be visiting Leeds Castle.

4. Who will be receiving the guests? ___ d. No, they won’t. They broke up last week.

5. Will Frank and Lisa have got married by June? ___ e. No. They will be coming at 9.00.


a. Housing LCD digital control panel burr grinder toaster grillerb. Plate warmer hand dryer glass washer cup warmerc. Cup warmer dispensing head frothing wand coffee makerd. Bench fridge countertop display fridge cold drink dispenser LCD digital

control panel


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37. Look at this food order. Choose the correct option.

a. Blender.b. Coffee maker.c. Orange juicer.d. Cold drink dispenser.

38. Fill in the blanks with the imperative form of the verbs in the box.

to brush to tell not to run not to touch to go

1. ______________ mum you’ll be coming late.2. ______________ so fast. I can’t catch you up!3. ______________ your teeth.4. Let’s ______________ on a picnic tomorrow.5. ______________ the unit when hot.


a. A smoothie is a drink made of milk, a flavouring syrup and often ice-cream.b. A cooker is an appliance.

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40. Match the connectors of sequence in Column A with a suitable continuation in Column B.

A B

1. First of all, ____ a. press the Start button to turn the unit on.

2. Secondly, ____ b. choose the food category.

3. After that, ____ c. type your name.

4. Then ____ d. enter the food items.

5. Finally, ____ e. press the OK button to send the order to the kitchen printer.

Unit 1 Prestación de información gastronómica y documental ...ta atención al cliente y cómo...

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Transcript of Unit 1 Prestación de información gastronómica y documental ...ta atención al cliente y cómo...