VOLUNTEERS · CONADE COM Itzia Critina Santiago Villela Directora Jurídica DIRECTOR GENERAL DEL...
42
1 WELCOME VOLUNTEERS
Transcript of VOLUNTEERS · CONADE COM Itzia Critina Santiago Villela Directora Jurídica DIRECTOR GENERAL DEL...
1
WELCOMEVOLUNTEERS
GUÍA DE CAPACITACIÓN ESPECIALIZADA PARA LOS VOLUNTARIOS DE LANGUAGE SERVICES
OPERACIÓN
ASIGNACIÓN POR ÁREA
RECLUTAMIENTO REGISTRO Y SELECCIÓN
CAPACITACIÓNGENERAL
PRÁCTICA y CONFIRMACIÓN
RECONOCIMIENTO
CAPACITACIÓNESPECIALIZADA
ETAPAS DEL PROCESO DE PARTICIPACIÓN DEL VOLUNTARIADO
Evaluación-Seguimiento-
Retroalimentación
LO QUE ESTÁ POR VENIR:
Organigrama General
Ivar Sisniega Campbell
Director de Operación y Deportes
Hugo Rodríguez GascónDirector de Infraestructura
Deportiva
Federico Torres LópezDirector de Prensa y Comunicación Social
ODEPA
COM
GOBERNADOR DEL ESTADO DE JALISCO
Lic. Emilio González Márquez
PRESIDENTE DEL COMITÉ ORGANIZADOR DE LOS JUEGOS PAN
AMERICANOSLic. Emilio González Márquez
JUNTAS DE GOBIERNO DEL COPAG
VICEPRESIDENTE DEL COMITÉ ORGANIZADOR DE LOS JUEGOS
PANAMERICANOSLic. Jorge Aristóteles SandovalPresidente del Comité
Organizador
Representante del Gobierno del Estado de Jalisco
Presidente Municipal de Guadalajara
Secretario Técnico
CONADE
COM
Itzia Critina Santiago Villela
Directora Jurídica
DIRECTOR GENERAL DEL COMITÉ ORGANIZADOR DE LOS JUEGOS
PANAMERICANOSDr. Carlos Andrade Garín
Francisco Javier Besson Ordoñez
Director de Administración y Finanzas
Horacio de la Vega Flores
Director Comercial y de Mercadotecnia
5
42 Na$ons of America
5,900 Athletes
700 TV broadcas$ng hours1.5Million spectators
1 Billion TV viewers
1,600 reporters
10,000 Volunteers
16 New Stadiums
26 Olympic Sports
2,000 Delegates
10 Pan American Sports
40,000 Suppliers
your responsibility and commitment should be propor$onal to this privilege!!!
Imagine then, the great importance of your work as a volunteer
which will be the first contact with the athletes and personali$es that visit us for
these Pan American Games
Do you agree with the next phrases?
“AIen$on is what makes the difference”“First impression is what counts”
“You will never have a second chance to give a first impression”
7
DEPARTMENT:Interna$onal and Public Rela$onsFUNCTIONAL AREA:Language Services
8
THE TEAM
INTRODUCING...
Head of Language Services ANA PAULA GONZÁLEZ
cristian perezLead Translator / Interpreter and English Editor MPC and TOC
CLAUDIA RANGEL
Main Press Center
Translator
CLAUDIA
ROMINA PADILLASports Venues
Juan Jacobo GerberSports Venues
PAOLA MORAPan American Village
GABY ROBLESOfficial Hotel
16
OUR TOOLS
INTRODUCING...
17
BLOG
THE Language ServicesGUIDE
Useful TIPS•Add tabs•Highlight the most useful things•Carry it with you all the 8me
19
specifics
PURPOSE
To facilitate high-‐quality communica2on
in the two official languages established by PASO: English and Spanish,
through transla2on and interpreta2on services in compe$$ve and non-‐compe$$ve events
during the Guadalajara 2011 Pan American and Parapan American Games.
OF THE LANGUAGE SERVICES’ VOLUNTEER ACTIVITIES:
21
ACTIVITIES• Translate various wriIen materials from Spanish to English and vice versa. • Serve as an Interpreter and Translator.
welcome... bienvenidos
22
The work of volunteers who par2cipate in LANGUAGE
SERVICES will have an internal and external reach because it will serve COPAG staff as well as PASO family
members, press, athletes and team officials.
REACH
Personal
Athletes
Judges
Delegates
VIP’s
Media
EXTERNALCOPAG
23
PERFORMANCECRITERIA
24
PERFORMANCE CRITERIASign in at the Volunteer Zone.
Be punctual, and if possible try to arrive 10 minutes earlier than when you were scheduled for.
1
2
Volunteers
25
Become familiar with the venues: Access routes, evacua$on routes, opera$on areas, medical areas, sanitary services and emergency telephone numbers.
PERFORMANCE CRITERIA
3
4
Wear the uniform, accredita;on, and always have a good aUtude and image.
26
It is prohibited to smoke, consume alcoholic beverages, or use bad language.
Put the safety of the public before any
technical requirements.
PERFORMANCE CRITERIA
5
6
27
Be discrete so as to keep all informa2on confiden2al.
Preserve order and set a good example.
PERFORMANCE CRITERIA
7
8
28
Treat other people in an educated and respec?ul manner, trea;ng them
warmly but without over-‐stepping
boundaries.
PERFORMANCE CRITERIA
9
10
Work in a team, suppor;ng at all ;mes the areas where help is needed, whenever it does not interfere with your
formal du;es.
29
Do not leave without no;fying your
coordinator and make sure to “pass the
baton” to the volunteer who goes on duty aGer
you.
Ask for support from your coordinator
directly if you do not know how to solve a
problem.
PERFORMANCE CRITERIA
11
12
?
30
WriKen Transla2on, Press opera2ons, Guided tours, Press conferences, Interviews, Phone interpreta2ons.
PLACEMPC Main Press Center
Technology Opera2ons, Guided tours, Social Networks.TOC Technology Opera5ons Center
31
PLACEPress Area, Mixed Zone.
Compe22on Venues
32
PLACEFace-‐ to-‐ face interpreta2on, Sports Informa2on Center, Welcome and Flag Raising Ceremonies , Technical Mee2ngs , Contact with athletes and team officials.
Pan American Village
33
PLACEProtocol Guided Visits, COPAG office, Observers Program, Pan American Confedera2on Workshops.
Official Hotel
34
DATESSpecific dates will be set based on final assignments of duty and depending on the loca2on of work.
• Pan American Games: September 20 to November 2, 2011• Parapan American Games: November4–22,2011
Official Games ac2vi2es are:
35
15min BREAK
please divide into your assigned teams
MPCTOCVENUE
INTERPRETERS
VILLAGE
HOTEL
NOW
VENUECOORDINATORS
JEOPARDY
HistoryPan American
Games Sports Countries Grammar VocabularyParapan American Games
200 200 200 200 200 200 200
400 400 400 400 400 400 400
600 600 600 600 600 600 600
800 800 800 800 800 800 800
1000 1000 1000 1000 1000 1000 1000The
39
QUESTIONS
?
Thank you
40
Thank you
for your enthusiastic
collaboration!
REHEARSALS
