8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
1/15
1
Importance of Knowledge
Management
Alka Jarvis
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
2/15
Alka Jarvis June 2014 2
Knowledge
There is less to fear from outside
competition then from inside lack of
knowledge. Beat your competitorswith the knowledgeedge!
There is a link between the management of knowledge and
competitive advantage
http://www.12manage.com/i_ki.htmlhttp://www.12manage.com/i_ki.html8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
3/15
Alka Jarvis June 2014 3
Strategy
Technology
ManagementProcesses
Culture
Politics
Components of Knowledge
Management
KM
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
4/15
Alka Jarvis June 2014 4
Tools of Knowledge
Technological-basedsolutions: VODs, Webinars
Bulletin boards Discussion forms
Intranet search engines
E-classes
Face to face training
Seminars
Class room trainings
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
5/15
Alka Jarvis June 2014 5
Why is Knowledge Important?
To provide consistent products or services, is the
most important steps to improve the speed and
quality of decision-making
Allows employees to prioritize information, and to
extract valuable insights from data
Understanding who knows what, as part of their work,
is just as important as having the latest businessintelligence technology
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
6/15
Alka Jarvis June 2014 6
Knowing customers, stakeholders and employees
will contribute to better relations
Using more collective and systematic processes, will
reduce the same mistakes
Increases speed of response as a direct result of
knowledge
Dramatically reduces costs: avoids reinventing
the wheel
Effective knowledge management is the driver for
productivity
Effective Knowledge Management
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
7/15Alka Jarvis June 2014 7
What are Management Systems?
Whether quality, environment and/or occupational
health and safety,
provide a structure for doing things in a systematic
and standardized way
Whatever it is, in order to do it efficiently and
effectively,
using validated methods that result in achieving
organization's objectives
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
8/15
Alka Jarvis June 2014 8
Impact on Management Systems
Invest in creating and implementing the bestknowledge networks, processes for customers,
partners, stakeholders.
Best in class design and development methods Latest tools to do it right the first time
Adoption of state-of-art technologies to bettersupport organization strategies
Evidence of constant progress Declining need for analysis meetings
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
9/15
Alka Jarvis June 2014 9
Impact on Management Systems
cont.
Increased market share &
ultimate growth
Fact based decisions
Proactive versus reactive
Ability to address market
transitions
Decrease need of constantcommunications
Reduced need to manage the
press
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
10/15
Alka Jarvis June 2014 10
Knowledge Management and MS
Company Culture
Manage by Fact
Mgmt. Focus & ActionMeasurement Visibility
Incentives/Accountability
Individual/GroupPositive/NegativePublic/Private
PublicAccountability
Privacy Security Industry & Regulatory
RequirementsCont. Improvement
Oversight
Risk Based ThinkingCouncilsVerificationsEscalation
Project
Product
Company StandardsProcesses
KnowledgeManagement
CommunicationInstitutionalization
Environment
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
11/15
Alka Jarvis June 2014 11
To Summarize, Better Knowledge
Management will:
Dramatically reduce costs
Provide potential to expand
and grow
Increase value and/or
profitability
Improve products and
services Give ability to respond faster
Reduce threat of lost
customers
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
12/15
Alka Jarvis June 2014 12
Knowledge ManagementCan it be
outsourced?
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
13/15
Alka Jarvis June 2014 13
27
1
2
3
4
5 6
Minimize your risks by constant
watch on Knowledge Management
1. Technology changes
2. New product line(s)
3. Customers changing
business needs4. New job assignments
5. New employees
6. Re-training of employees
7. Constantly changing world
economies
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
14/15
Alka Jarvis June 2014 14
In the end.
Effective knowledge management is
the key driver of innovation process,
to new products,
services and world economies
8/10/2019 15. JV - GESTION DEL CONOCIMIENTO - ALKA JARVIS.pdf
15/15
Alka Jarvis June 2014 15