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ABOUT UNILEVER
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About Unilever
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Unilever is one of the worlds leadingsuppliers of fast-moving consumer
goods. We aim to provide people theworld over with products that are
good for them and good for others.
Creating a better future every day
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Our vision
We work to create a better futureevery day.
We help people feel good, lookgood and get more out of lifewith brands and services that aregood for them and good for others.
We will inspire people to take smalleveryday actions that can add upto a big difference for the world.
We will develop new ways of
doing business that will allow us todouble the size of our companywhile reducing our environmentalimpact.
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Fast facts - 2009
163,000employeesat the end ofthe year
20 nationalitiesamong our top tiermanagers
More than 170countries in whichour products aresold
264 manufacturingsites worldwide
891 million investedin R&D worldwide
89 millioninvested incommunityprogrammes
worldwide
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People are the heart
of our business.
Our people
We aim to create an environmentin which all employees can fulfiltheir potential.
Unilever is one of the worlds mostculturally diverse companies. OurBoard is made up of sixnationalities and the nine membersof the Unilever Executive comefrom six different countries.
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Performance
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cale and geographic reach
The Americas13 billion turnover
4.2% underlying salesgrowth
32.3% of group turnover
AAC15 billion turnover7.7% underlying salesgrowth
37.4% of group turnover
Western Europe12 billion turnover-1.9% underlying salesgrowth30.3% of group turnover
2009 turnover 39.8billion
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Good broad-based underlying salesgrowth of3.5%
Underlying volume growth of2.3% accelerating through theyear
Increased investment behind ourbrands
Return to strategic acquisitionsincluding TIGI and Baltimor
Named International Supplier ofthe Year by Tesco for the fourthyear running
Operational achievements in 2009
Sales growth 3.5%
Volume growth 2.3%
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Unilever financial performance
* Continuing operations
* Restructuring, disposals and one-off items
** Continuing operations
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Strategic Focus
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Our deep roots in local cultures and markets around the world give us our strong
relationship with consumers and are the foundation for our future growth. We
will bring our wealth of knowledge and international expertise to the service
of local consumers a truly multi-local multinational.
Our long-term success requires a total commitment to exceptional standards of
performance and productivity, to working together effectively, and to a
willingness to embrace new ideas and learn continuously.
To succeed also requires, we believe, the highest standards of corporate behaviour
towards everyone we work with, the communities we touch, and the
environment on which we have an impact.
This is our road to sustainable, profitable growth, creating long-term value for
our shareholders, our people, and our business partners.
Our corporate purpose
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Our ambition is to win share and
grow volume in every categoryand country.
Unilevers growth priorities
Winning with brands andinnovation
Deliver superior products, design,branding and marketing
Bigger, better, faster innovations
Appeal to more consumers acrossneeds and price points
Winning in the marketplace
Lead market development
Win with winning customers
Be an execution powerhouse
Winning through continuous
improvement Lean, responsive and consumer-led
value chain
Drive return on brand support
Agile, cost-competitive organisation
Winning with people
Organisation and diverse talentpipeline ready to match our growthambitions
Performance culture which respectsour values
Leverage our operating frameworkfor competitive advantage
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Our deep roots and earlyengagement in D&E marketsgive us invaluable consumerinsight:
Understanding of the localconsumer
Brands and products across awide range of income levels
Critical mass on the ground
Corporate reputation with localstakeholders and talent pool
Leveraging our scale brings usadvantages over localcompetition:
Global portfolio of brands andcategories
Dedicated R&D investment
Shared values and standardsof behaviour
Local roots with global scale
LOCALROOTS GLOBAL SCALE
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Of the 6.8billion people in the world today, 5.9
billion live in developing and emerging markets countries such as Brazil,India and Indonesia
where Unilever has deep roots and a widepresence. We already reach many more
consumers than our competitors in thesemarkets.
The D&E opportunity
% 2004Sales
% 2009Sales
NorthAmerica
23%
WesternEurope
38%
D&E36%
Otherdeveloped
3%
NorthAmerica
16%
WesternEurope
30%
D&E50%
Otherdeveloped
4%
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Categories,Brands and Regions
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Unilevers portfolioof categories
Leading categorypositions
Ice Cream &
Beverages
Personal Care
Homecare
Savoury,Dressings
& Spreads
Strong category positions
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Top 25 brands =
almost 75% of Unileverssales*.
* As at end 2009
Big global brands
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Categories
Deliver global platforms
Responsible for:
Brand development
Innovation
Research and development
Accountable for:
Medium/long-term marketshare
Brand health
Innovation metrics
Category value creation
Regions
Execute on the ground
Responsible for:
Managing the business
Deploying brands andinnovations
Customer management
Accountable for:
Short-term market shares
Growth
Profit
Cash flows
Clear, distinct,
complementary roles.
Regions and categories
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Unilever Foodsolutions is one of the worlds leading foodservice businesses.
Works closely with customers, including caterers, restaurateurs and major hoteland fast-food chains, to create food solutions that help grow their business.
Operates in 68 countries worldwide, employing 4,700 people, including 230chefs.
Holds leading positions in bouillons/bases, seasonings, sauces,soups, dressings, tea and desserts.
Unrivalled combination of:
Consumer insight
Customer understanding
Chefmanship culinary passion and expertise
Well-known brands.
Foodsolutions
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The Supply Chain
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15.3billion spent on raw materials
and packaging from over10,000 suppliers in 2009.
Raw materials and ingredients
Our share of world volume:
Preliminary data pending audit.
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264 manufacturing sites.
Continuous improvement ineco-efficiency in factories(19952009):
41% reduction in CO2 fromenergy
65% reduction in water use
73% reduction in total waste
Manufacturing
Preliminary data pending audit.
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Around one-fifth of Unileverssales are through ten major
retail chains.
Our products are sold in over10 million small shops in
developing and emerging markets.
50% of sales from developing andemerging markets.
Distribution and retailing
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Unilever manages a number of
partnerships globally.
Customer partnerships
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2 billion consumers use a Unileverproduct on any day.
Top 13 brands with combined salesof23billion in 2009.
5.3billion invested in advertisingand promotion.
891 million invested in R&D.
Consumers
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Innovation
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Unilever is a world leader in
research and development(R&D).
Innovation driving growth 1
891 million invested in R&D in2009
At least 250 new patentapplications filed each year
A portfolio of more than 20,000patents and patent applications
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Competitive advantagethrough an integrated R&D
programme.
Innovation driving growth 2
More than 6,000 R&Dprofessionals
6 strategic R&D laboratoriesdelivering groundbreakingtechnologies
31 major development centresdeveloping and implementingproduct innovations
92 locations around the globewith R&D teams implementinginnovations in countries andfactories
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Focused efforts that swiftlybring bigger innovations to
market.
Innovation driving growth 3
Knorr Stock Pot
revolutionises bouillonwith a format that
provides a moreauthentic bouillon.
Small & Mighty
is the industrys firstsuper-concentrated
liquid detergent, usingone-third of the
packaging, one-third ofthe water and one-third
of the transport ofdilute liquids.
Dove Body Wash
Uses proprietaryNutriumMoisture
technology, earning itsscientifically-proven
claim to provideeffective natural
nourishment.
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Social and Environment
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* Measured by tonne per production. Preliminary data pending audit.
We are committed to sourcing all palmoil from certified sustainable sources by2015
15% of the tea we use globally issourced from Rainforest AllianceCertifiedTM farms
Over the period 19952009 we haveachieved reductions of:
41% in CO2 emissions* 73% in total waste* 65% in water usage*
Eleven years as sector leader ofthe Dow Jones Sustainability Indexes.
Our goal is to double the size of the business whilstat the same time reducing our environmental
footprint. This encompasses the whole value chain from the sourcing of raw materials through toconsumer use and disposal of our products.
Environmental
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Working in partnership is crucial in
developing and delivering some ofour major sustainabilitycommitments.
UN World FoodProgramme: to feedhungry children andimprove their nutrition
World Heart Federation:to promote heart health
Global Alliance forImproved Nutrition: toco-create newapproaches in foodfortification to addressmalnutrition
FDI World DentalFederation: to improveoral health
Global Public-PrivatePartnership forHandwashing with soap:to promote goodhygiene practice
UN Global Compact: toalign business operationsand strategies in theareas of human rights,labour, environment andanti-corruption
Our principal global partnerships are with:
Working with others
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Structure
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Unilever was formed in 1930 from twocompanies: Margarine Unie and Lever Brothers.
Legal structure and governance
Margarine Unie(Netherlands)
Lever Brothers(UK)
It was a full business merger, operatingas a single business entity.
Two separate legal parent companieshave been maintained:
o Unilever NV (Netherlands) andUnilever PLC (UK).
This works through an equalisationagreement and other contracts between
the two companies.
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A global management team
SandyOgg
Chief HROfficer
GeneviveBerger
Chief R&DOfficer
Michael Polk
PresidentGlobal Foods,Home &
Personal Care
HarishManwani
PresidentAsia, Africaand Central& EasternEurope
DougBaillie
PresidentWesternEurope
Dave Lewis
PresidentAmericasPaul Polman
Chief ExecutiveOfficer
Pier LuigiSigismondi
ChiefSupplyChain Officer
Jean-MarcHut
ChiefFinancialOfficer
Keith Weed
ChiefMarketingandCommunicationsOfficer
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Board of Directors
Chairman
MichaelTreschow
Paul PolmanChiefExecutive
Officer
Jean-MarcHutChiefFinancial
Officer
ExecutiveDirectors
Non-ExecutiveDirectors
The Rt HonThe Lord Brittan of
Spennithorne QC, DL
Wim Dik LouiseFresco
Ann Fudge CharlesGolden
Byron Grote
NarayanaMurthy
HixoniaNyasulu
Kees Storm Jeroen vander Veer
Paul Walsh
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