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Consumer CreditDr Glenn Wylie
5th September 2005
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who we are
Redline Software provide technical solutionsand services
to the consumer credit industry
our products are designed and createdspecifically to
meet the needs of a growing lending
operation
they have been refined over the last 8 years
through a
combination of operational use and constant
review
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lending platform overview
our lending platform is called Cognition
a unified, customer-centric approach tomanaging credit applications from inception
to closure
Intranet & Internet based front & back
office systems
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front office platform
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new business modules
our new business modules provide acomprehensive and scalable frontoffice platform
data capture and validation
decision engine
document production & tracking
retailer settlement
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new business modules
credit applications through a number
of channels:
call centre
Internet - using in store EPOS application
web service - integrated with retailers own
data capture system
Internet - integrated with retailers website
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new business modules
all new business modules offer:
address look-up and bank accountvalidation
retailer specific configuration
multiple financial products
(retail credit, personal loan, motor financeetc.)
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Redline web services
our TPD compliant, decision web-service includes:
on-line links to major credit
scoring agencies
score card integration
rules based decision engine
graphical rules interface
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document production software
manages customer documentation & retailer
stalemating
customer documentation produced from easy to
create MS Word templates
retailer statements created as .pdf documents
from XML / XSL transformation
documents can be printed locally, faxed to
retailer, or converted to .pdf for secure e-mail or
web production
documents are tagged with fax-safe 2D
barcodes to enable document tracking and
document-triggered agreement inception
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automatic retailer settlement
commissions
discounts
configurable tiered schemes
feed into automated payment
system
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back office platform
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administration module
provides a complete back
office solution
customer and agreement
maintenance
configurable Interest
charging models
direct debits
arrears tracking and
collections
plastics production
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administration module
comprehensive payment
handling
loyalty scheme
management
statement production
retailer support
graphical system
configuration tool
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customer administration screens
the customer services team can maintain all of
the customers personal and agreement detail
customer maintenance including contact
details, security details and correspondence
history
agreement maintenance including financial
details, agreement security and additional
features
every alteration and addition is logged toprovide a full audit trail
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interest model
the configurable interestmodel supports
upfront loading
average daily balancecalculation
promotional interest write-
off
separate promotional
interest accrual
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customer statement production
configurable statementing
intervals
on demand statementing
statement messaging
interface to print fulfilment
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retail support system
provides the retail account team the
ability to maintain:
retailer relationships
subscribed settlement schemes
subscribed loyalty schemes
contact details
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Direct Debits
Direct Debits are created during
overnight processing
fully automated Direct Debit and
direct credit file production
automated ADDACS, ARUDD,
AWACS processing
transmission software provides
interface and transmission reports
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payment handling module
the payment handling modulesupports:
payment receipting and
customer/agreement allocation
suspense accounts
promotional purchase entry
electronic card swipe batch
management
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integrated collections
the integrated collections function is a fullyconfigurable workflow management tool forthe collections team
configurable, time based collectionsstages include letter production, charges
and phone calls
case prioritisation ensures collectionsteam focus on highest priority customers
comprehensive workflow history recordscontent and outcome of every customer
contact
promise-to-pay processing
customer performance recorded to buildcustomer profile
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customer portal
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customer portal
allows a customer to log on to thesystem to:
maintain their correspondenceaddress and personal details
change their security details
make a Debit card payment
request a change of payment date
request a settlement figure(switchable rule of 78 / actuarialcalculation)
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maintenance and system diagnostics
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maintenance and diagnostics
maintenance system allows
autonomous system control
front office diagnostic manager
and diagnostic panel
daily back office status report
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Application Service Provision - ASP
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ASP
systems hosted by Redline on co-located, high availability, servers
provides an entry level costeffective solution
no customer investment inhardware or infrastructure required
full back up and disaster recoveryprovision
Redline take full responsibility forsystems management and support
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ASP
full hardware specification,procurement and configuration
database installation and
optimisation
web server configuration
assistance with business
continuity planning
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ASP co-located servers
ASP service uses state of the art co-located servers:
high availability on Tier 1 Internetconnection
fully secure location
unlimited bandwidth supportsfuture growth
Redline fully manage and maintainhardware
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ASP cost savings
ASP provides major cost savings:
reduced hardware andmaintenance costs
reduced infrastructure costs
reduced support staff costs
low start up and entry costs
system costs based upon usage
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ASP additional benefits
ASP service uses state of the art co-
located servers:
smaller staff requirement
comprehensive service level
agreements low down time
upgrade path to in-house systemas required
provides industry standard and
state of the art technology
extremely scalable web basedclient interface
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the data warehouse
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data warehouse
daily update from live database
allows off-system (low impact)management reporting
Microsoft reporting servicesintegration enables in-house reportcreation
month end snapshots automatedfor trend analysis
provides a platform forsecuritisation reporting
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securitisation
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securitisation
Redlines securitisation specialistscan:
develop an initial set of standardreports based on our existingreports with any refinementsdemanded by the securitisers
setup and document the initialreporting, then train your staff in theproduction of new reports if required
provide mechanisms for
reclassifying accounts based onperformance or a change in the rules
be able to track the movementbetween portfolios at account level
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change management
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change management
Redlines change management specialists
can:
guide you through the process of
implementing the new system from
specifying hardware through to
performance tuning the finished
platform
assist with process re-engineering
provide a point of contact for the
project manager
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support and training
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support and training
training team offers in-house usertraining and refresher courses
administrator training at Redline
offices
fully staffed support phone
number for ASP Solution
online support system for loggingand tracking of issues and change
requests
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case study
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customer requirements
1. replace the legacy mainframe / dumb terminal systems
with a configurable, intuitive and scalable platform
2. replace the telephone data-capture process
3. provide a platform to seamlessly manage a loanthroughout the entire lifecycle
4. assist in re-engineering, streamlining and automating of
processes
5. provide a platform that would allow the introduction ofnew products and services with no alterations to the
software
6. Integrate with existing CFS software and have the
capability to produce multiple document types
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the Cognition solution
1. introduce the Cognition Front Office system to the business
interfacing to and retaining the legacy credit agency and decision
engine
2. introduce the Cognition Back Office system writing interfaces to the
print fulfilment and plastics fulfilment operations
3. analyse and identify costly, inefficient and unnecessary business
processes removing, automating or refining as required
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Cognition customer benefits
the electronic data capture and proposal system frees call centrestaff to focus on more proactive duties and reduces the possibility oferrors, improving data quality
the use of browser technology has led to a system that isindependent of the users location and intuitive, increasing the appeal tothe end user and cutting training times for new staff
the combination of browser technology with the choice of databaseand platform means that the system grew with the business in an
affordable and linear way
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Cognition customer benefits
the high level of process automation has meant that employees are
released from the burden of repetitive tasks, and are free to
concentrate on customer-focused activities
the emphasis on configuration combined with user focused
maintenance system has meant that CFS can be autonomous in terms
of system maintenance and time-to-market is reduced for new
products
the business has seen substantial growth since the introduction ofthe platform, growing eight fold in just 3 years.
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any questions?
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