8/2/2019 SYNC Stage1 Presentation TerrotoryMap
1/10
Designing for ServiceDesigning for Service 08 | Shelley Evenson
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
2/10
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Data Flow
People FlowMaterial Flow
Experience Flow
Process
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
3/10
To structure existing primary care systems in a new way to
give patients a more complete health care support system.
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Hunt statement
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
4/10
Patient
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
5/10
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Friends
VisitorsCo-patient
Parents
Spouse
NurseInsurance
agents
Asistant
Patient Primary carePhysician
Specialists
Feedback
Consultation
Case archives
Inquery
Reservation
Check
Notification
Reference
AdviceDocument
Coordination
Experience
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
6/10
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Friends
VisitorsCo-patient
Parents
Spouse
NurseInsurance
agents
Asistant
Patient
Primary care
Physician
Specialists
Feedback
Consultation
Case archives
Inquery
Reservation
Check
Notification
Reference
Advice
Document
Coordination
Experience
Hospital
Home Primarydoctorsoffice
Specialistsoffice
Drug Store
Waiting room
Lounge areaParking
Examination rooms
Information kiosk
Staffs office
Bathroom
Reception desk
Phone
Garage
ComputerInternet
MedicinalInsurance
card
SSN card
Medicine storage place
WaitingroomLounge
area
Parking
Examinationrooms
Informationkiosk
Staffs office
Receptiondesk
Parking
Reception desk
Checkstand
Waiting room
Lounge area
Parking
Examination rooms
Staffs office
Sickroom
Pharmacy
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
7/10Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Brand Strategies
Reeducation
RecertificationExamMedicalBilling
Promotion
Medical System
National medicinal policy
Finational Plan
Budget
Non-Profit Organizations
Funds
Medicinal Insurance system
Managed Care plans
Health MaintenanceOrganization (HMO)
Local government policy
Public health policy
language
Emotional careBehavior patterns
Religion
Age
Gender
Ethnicity
Education
Culture Background
Communities
Case History
Case Materials
Medical devices
Facilities
Paperwork
Diagnosis records
Prescription
Communication Devices
Databases
Science and Research
Portable medical Devices
Physical Check-up
Examination Devices
Friends
VisitorsCo-patient
Parents
Spouse
NurseInsurance
agents
Asistant
Patient Primary carePhysician
Specialists
Feedback
Consultation
Case archives
Inquery
Reservation
Check
Notification
Reference
Advice
Document
Coordination
Experience
Hospital
HomePrimarydoctorsoffice
Specialistsoffice
Drug Store
Waiting room
Lounge area
Parking
Examination rooms
Information kiosk
Staffs office
Bathroom
Reception desk
Phone
Garage
ComputerInternet
MedicinalInsurance
card
SSN card
Medicine storage place
WaitingroomLounge
area
Parking
Examinationrooms
Informationkiosk
Staffs office
Receptiondesk
Parking
Reception desk
Checkstand
Waiting room
Lounge area
Parking
Examination rooms
Staffs office
Sickroom
Pharmacy
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
8/10Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Brand Strategies
Reeducation
RecertificationExamMedicalBilling
Promotion
Medical System
National medicinal policy
Finational Plan
Budget
Non-Profit Organizations
Funds
Medicinal Insurance system
Managed Care plans
Health MaintenanceOrganization (HMO)
Local government policy
Public health policy
language
Emotional careBehavior patterns
Religion
Age
Gender
Ethnicity
Education
Culture Background
Communities
Case History
Case Materials
Medical devices
Facilities
Paperwork
Diagnosis records
Prescription
Communication Devices
Databases
Science and Research
Portable medical Devices
Physical Check-up
Examination Devices
Friends
VisitorsCo-patient
Parents
Spouse
NurseInsurance
agents
Asistant
Patient Primary carePhysician
Specialists
Feedback
Consultation
Case archives
Inquery
Reservation
Check
Notification
Reference
Advice
Document
Coordination
Experience
Hospital
HomePrimarydoctorsoffice
Specialistsoffice
Drug Store
Waiting room
Lounge area
Parking
Examination rooms
Information kiosk
Staffs office
Bathroom
Reception desk
Phone
Garage
ComputerInternet
MedicinalInsurance
card
SSN card
Medicine storage place
WaitingroomLounge
area
Parking
Examinationrooms
Informationkiosk
Staffs office
Receptiondesk
Parking
Reception desk
Checkstand
Waiting room
Lounge area
Parking
Examination rooms
Staffs office
Sickroom
Pharmacy
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
9/10Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Brand Strategies
Reeducation
RecertificationExamMedicalBilling
Promotion
Medical System
National medicinal policy
Finational Plan
Budget
Non-Profit Organizations
Funds
Medicinal Insurance system
Managed Care plans
Health MaintenanceOrganization (HMO)
Local government policy
Public health policy
language
Emotional careBehavior patterns
Religion
Age
Gender
Ethnicity
Education
Culture Background
Communities
Case History
Case Materials
Medical devicesFacilities
Paperwork
Diagnosis records
Prescription
Communication Devices
Databases
Science and Research
Portable medical Devices
Physical Check-up
Examination Devices
Friends
VisitorsCo-patient
Parents
Spouse
NurseInsurance
agents
Asistant
Patient Primary carePhysician
Specialists
Feedback
Consultation
Case archives
Inquery
Reservation
Check
Notification
Reference
Advice
Document
Coordination
Experience
Hospital
HomePrimarydoctorsoffice
Specialistsoffice
Drug Store
Waiting room
Lounge area
Parking
Examination rooms
Information kiosk
Staffs office
Bathroom
Reception desk
Phone
Garage
ComputerInternet
MedicinalInsurance
card
SSN card
Medicine storage place
WaitingroomLounge
area
Parking
Examinationrooms
Informationkiosk
Staffs office
Receptiondesk
Parking
Reception desk
Checkstand
Waiting room
Lounge area
Parking
Examination rooms
Staffs office
Sickroom
Pharmacy
Transportation
Scheduling
Time
8/2/2019 SYNC Stage1 Presentation TerrotoryMap
10/10
Thank you.
Any questions?
Maria Emerson Brigit Kang Priyanka Shetye Sungjoon Steve Won Wei Zhou Designing for Service | Carnegie Mellon University
Top Related