▲ ▲

▼ ▼

▲ ▲

▲ ▲

▲ ▲

▼ ▼

▼ ▼

▼ ▲

▼ ▲

▲ ▲

▼ ▲

▲ ▲

-5.00%

-3.00%

-1.00%

1.00%

3.00%

5.00%

7.00%

9.00%

11.00%

13.00%

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

7.00%

8.00%

9.00%

-5.00%

-3.00%

-1.00%

1.00%

3.00%

5.00%

7.00%

9.00%

11.00%

13.00%

-2.00%

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

-0.10%

0.00%

0.10%

0.20%

0.30%

0.40%

0.50%

0.60%

0.70%

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

7.00%

0.00%

0.50%

1.00%

1.50%

2.00%

2.50%

3.00%

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

14.00%

16.00%

18.00%

20.00%

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

0.00%

1.00%

2.00%

3.00%

4.00%

5.00%

6.00%

7.00%

8.00%

20

2.30%

3.30%

4.30%

5.30%

6.30%

7.30%

43.0 49.9

60.8

79.6 84.3 90.8

97.2

0

20

40

60

80

100

120

2009 2010 2011 2012 2013 2014 2015

76% 80% 84% 86% 89% 90% 91%

24% 20% 16% 14% 11% 10% 9%

2009 2010 2011 2012 2013 2014 2015

Electronic channels Teller

33

101 123 162 190 328 323 324 316

3,513 4,674

5,713 5,820 5,157 5,732 5,573 5,815

1,159

1,485

1,844 2,091 2,226

2,295 2,311 2,327

327

342

365 401

437 460 459 455

2010 2011 2012 2013 2014 2015 2Q16 3Q16

Branches BCP

ATM's

Agentes

Branches Mibanco*

34

36

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

•

40

Table of calculations

Table of calculations

Client Segmentation