Mobiii system 2 2111 ncnc jshss
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description
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Transcript of Mobiii system 2 2111 ncnc jshss
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organisational challenge
Service design & theMay 2014
PRESENTATION
Service Design in Government
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS
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Understand
SERVICE DESIGN?
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service users
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Understand
SERVICE DESIGN?
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user experiences
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Understand
SERVICE DESIGN?
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journeys
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Understand
SERVICE DESIGN?
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interactions
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS
9Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
EXPERIENCES INTERACTIONS
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Imagine new
SERVICE DESIGN?
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experiences
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Imagine new
SERVICE DESIGN?
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interactions
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Imagine new
SERVICE DESIGN?
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service systems
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Test new
SERVICE DESIGN?
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experiences
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Test new
SERVICE DESIGN?
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interactions
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Test new
SERVICE DESIGN?
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systems
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
JOURNEYS INTERFACES
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
SYSTEMS PEOPLE
POLICY PROCESS PROCEDURESPRACTICE PRINCIPLES
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Understand
GOVERNMENT ORGANISATIONS
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the organisation
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Build strong
GOVERNMENT ORGANISATIONS
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principles
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Help organisations
GOVERNMENT ORGANISATIONS
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align process with citizens
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Engage people
GOVERNMENT ORGANISATIONS
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in future service vision
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Work with
GOVERNMENT ORGANISATIONS
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day-to-day practice
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Navigate policy
GOVERNMENT ORGANISATIONS
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London Oslo Rotterdam São Paulowww.liveworkstudio.com
Connect
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CONTACT
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