Post on 21-Nov-2020
description
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organisational challenge
Service design & theMay 2014
PRESENTATION
Service Design in Government
24 May 2023Livework © 2013
2Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
3Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
24 May 2023Livework © 2013
service users
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
24 May 2023Livework © 2013
user experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
24 May 2023Livework © 2013
journeys
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
SERVICE DESIGN?
24 May 2023Livework © 2013
interactions
8Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
LIFECYCLE EXPERIENCE
RELATIONSHIPS
9Livework © 2013
GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
EXPERIENCES INTERACTIONS
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
24 May 2023Livework © 2013
experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
24 May 2023Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Imagine new
SERVICE DESIGN?
24 May 2023Livework © 2013
service systems
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
24 May 2023Livework © 2013
experiences
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
24 May 2023Livework © 2013
interactions
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Test new
SERVICE DESIGN?
24 May 2023Livework © 2013
systems
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
JOURNEYS INTERFACES
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GOVERNMENT ORGANISATIONS
SERVICE DESIGN CONTEXT
THE WORLD OF THE CITIZEN
SERVICE
SYSTEMS PEOPLE
POLICY PROCESS PROCEDURESPRACTICE PRINCIPLES
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Understand
GOVERNMENT ORGANISATIONS
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the organisation
London Oslo Rotterdam São Paulowww.liveworkstudio.com
Build strong
GOVERNMENT ORGANISATIONS
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principles
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Help organisations
GOVERNMENT ORGANISATIONS
24 May 2023Livework © 2013
align process with citizens
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Engage people
GOVERNMENT ORGANISATIONS
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in future service vision
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Work with
GOVERNMENT ORGANISATIONS
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day-to-day practice
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Navigate policy
GOVERNMENT ORGANISATIONS
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London Oslo Rotterdam São Paulowww.liveworkstudio.com
Connect
GOVERNMENT ORGANISATIONS
24 May 2023Livework © 2013
Digital to IT
London Oslo Rotterdam São Paulowww.liveworkstudio.com 24. mája 2023
CONTACT
www.liveworkstudio.com
Ben Reason
Livework © 2013
ben@liveworkstudio.com
07989524789